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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Network and Communication Support Services team within the Enterprise Infrastructure division is looking for an experienced and motivated individual to join our team to help design, expand, and support our wired and wireless network environment.

You will have an extensive Cisco switch and router background, wireless experience supporting Cisco wireless technology. You will have excellent knowledge of Ethernet, TCP/IP, and routing, along with a solid understanding of DNS. Experience with Cisco’s Identity Services Engine (ISE) is a plus.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support.

The HITS Enterprise Infrastructure (EI) division secures, manages, and architects Michigan Medicine data centers, networks, and communication infrastructures. The team is responsible for all Michigan Medicine IT-related technical infrastructure, including data centers and communication facilities; wired, wireless, and in-house cellular networks; spectrum management; communication; complex device management; fiber/wiring plant; hosting; directories, databases, and storage; and continuity of operations institution-wide. The team collaborates with partners across Michigan Medicine to assure the security, stability, reliability, scalability, and economic management of the institution’s technology infrastructure.


  • Network Engineering:  Including participating in the evaluation of new wireless technologies, helping in the development of architectures and standards for wired and wireless networks, creating comprehensive network designs for wired and wireless network upgrades and depreciated replacements.
  • Network Infrastructure Support: Including responding to and resolving issues with the network environment, actively participating in the Major Incident processes, monitoring and managing the network infrastructure, performing performance analysis and reporting, optimizing network configurations. Provide 24 x 7 on-call support in a rotating weekly schedule.
  • Network Deployment: Including physical installation of wireless and wired network or other equipment, configuration of switches and routers, fiber and copper connectivity, and managing complex network deployments and upgrades.
  • Complex technical problem solving:  Lead projects to resolve complex technical issues across the enterprise.  Working with different experts across Michigan Medicine and UM to identify and fix network problems.  Including developing technical solutions, process procedures, and standards

Required Qualifications*

  • BS degree in Computer Science, Information Technology, or equivalent combination of education and experience.
  • 3+ years of experience in managing and supporting complex Cisco network infrastructure in a large enterprise environment.
  • Experience with VLANs, subnetting, switch configuration, and Cisco IOS.
  • Experience supporting DNS operations and technology in a large, complex environment.
  • Experience working with and troubleshooting copper and fiber structured cabling.
  • Knowledge of electrical power distribution for network and telecommunications equipment.
  • Experience implementing new technologies in a large organization.
  • Excellent interpersonal, communication, and organizational skills with the ability to work with employees at all levels within the organization.

Desired Qualifications*

  • Cisco CCNA or CCNP certification.
  • Experience working in a 24x7 healthcare environment.
  • Experience supporting Cisco’s Identity Services Engine (ISE).
  • Experience with SQL, Splunk, or other log aggregation tools.
  • Excellent knowledge and hands-on experience supporting and troubleshooting a wide variety of wireless devices.
  • Experience supporting Cisco’s Mobility Services Engine (MSE) and RFID technologies.
  • Experience supporting Cisco wireless controllers.
  • Experience with of 802.11 wireless security standards such as 802.1x, certificate authentication, WPA, WPA2, and WPA-PSK.
  • Experience with 802.11a/b/g/n/AC, along with the 2.4 and 5 GHz wireless spectrum.
  • Experience with software programming and shell scripting necessary for the development and integration of monitoring and management tools.

Work Schedule

This position is being offered as a Hybrid position. There will be times that it will be appropriate for you to work from home. There will be other times that you will be required to work onsite for meetings, installations, and commissioning. This position will be 30-50% remote work. May require working during non-business hours and on weekends.

On-Call rotation is required for this position.

Work Locations

May require travel to various locations on and off university campus and throughout Southeast Michigan.

Additional Information


We offer a robust benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support:

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.