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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion. 

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.


Check patients in; determine existence of previous registration and obtain, verify and update insurance using Champs, Delta, BCBS. Verify proper consents are on file and completed. Estimate and collect co-pays and provide billing information to patient: investigate guardianship issues. Scan patient paperwork, insurance cards, and dental student appointment approval forms in MiDent. Check patients out; confirm co-pay was collected, and billing and diagnosis codes were entered; assist with patient transport. Reconcile daily cash and credit card payments; work MiDent reports (missing appointment, missing charges): investigate and add/correct billing codes, diagnosis codes, and billing errors; complete adjustment and deletion requests.

Answer phones in a professional and appropriate manner, including internal and external referrals via soft phone system.Manage referrals and xray reconciliation from Box system; reject faxed referrals and alertreferring dentist to the new electronic referral form. Call referring dentists as needed for radiographs, referral corrections, and denture authorizations. Manage medical consults by faxing, receiving and following up on them. Answer pharmacy phone calls from pharmacists and patients; locate doctor to facilitate resolution. Assist doctor in viewing DICOM scan files in a variety of formats; upload and reconcile Televox; download and process intraoral photos and patient radiographs; photocopy clinic forms; order front desk and clinic forms and supplies; manage front desk mail and email; make new patient information packets; manage confidential shredding; assist with emergency personnel wayfinding, train each session of new rotating D3 dental students on clinic scheduling and financial procedures; attend meetings as requested; other duties as assigned.

Required Qualifications*

2-3 years of previous work experience in a medical/dental environment. Ability to utilize AIM, E-referral, Champs and WebDenis; working knowledge of CPT and CDA codes that require prior authorizations.  Knowledge of basic medical or dental terminology and prior experience performing complex scheduling and financial counseling for patients. Ability to work in a team environment and to work well in a fast paced, large volume clinic with Oral Surgery, faculty, staff, students and residents.  Ability to keyboard with speed and accuracy and reasonable knowledge of business software and computer applications. Demonstrated excellent communication skills and information technology skills.  Excellent organizational skills.  Excellent attention to detail.  Excellent attendance record. 

Desired Qualifications*

Familiarity with MiDent scheduling and billing system;   Experience working in Box system. Reasonable knowledge of University polices and procedures and knowledge of School of Dentistry polices and procedures; previous experience in dental and medical billing.

Work Locations

This position is for the School of Dentistry located at 1011 N University Ave Ann Arbor, MI 48109

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.