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Job Summary

Assist and support providers in the delivery of direct patient care in the Pediatric Cardiology Clinic by managing patient flow in a complex outpatient setting.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Function as an integral member of the team to coordinate patient flow. Duties include but are limited to the following: taking vital signs, rooming patients, documenting and order entry within the MiChart system, arranging and coordinating support and ancillary services for patient care, administering vaccines, preparing patient rooms for visits, stocking exam rooms, preparing schedules, and providing general support to clinicians and patients. Collaborate with clinical staff and recommend changes to improve the safety, quality and efficiency of patient care.

Required Qualifications*


  • Exemplary interpersonal, communication and customer service skills.
  • Effective verbal and written communication skills.
  • Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff.
  • Strong attention to detail, multitasking, accountability and follow through abilities.  
  • Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment.
  • Professional and positive image and attitude when interacting patients, faculty, and staff.

Desired Qualifications*

  • Minimum 1-2 year experience of direct patient care in a medical setting or ambulatory care site.  
  • Pediatric patient care experience.
  • Proficient in MiChart.
  • Responds positively to change, showing willingness to learn new ways to work. 

Work Schedule

Monday - Friday 8:00 AM to 4:30 PM or Monday - Friday 7:30 AM to 4:00 PM

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.