Reports to: Executive Director, Parent & Family Giving, Student Life
The Senior Development Assistant will be part of the admin team for Parent & Family Giving, Student Life, and Diversity Initiatives and will, as a team, provide administrative support to six gift officers. Support includes: calendaring, database maintenance and querying for various reports, customer service (internal and external), preparing for donor visits, follow-up reports including P-card reconciliation, and travel arrangements. The Senior Development Assistant will also assist the gift officers with volunteer and donor committee activities, as well as a variety of projects, events, and programs within the development community. Some events or donor visits may be in coordination with the Vice President for Development, Vice President for Student Life, or president of the University, and this position will provide support for the gift officers in these activities.
General Administrative Support (50%)
Maintain and coordinate calendars, schedule varied and complex meetings.
Meeting preparation and follow-up assistance with high-level prospects, donors, campaign volunteers, and within the campus community.
Maintain up-to-date prospect tracking reports for the gift officers’ review and follow-up.
Make changes and add information to the Donor Alumni Relationship Tool (DART) database as needed.
Run routine reports using Business Objects; secure assistance from Reporting and Information Analysis team as needed.
Prepare, edit, and distribute contact reports in a timely and accurate manner and complete follow-up tasks as directed.
Prepare P-Card and hosting documentation for reconciliation.
Produce presentations using PowerPoint as directed.
General office duties to include correspondence, filing, copying, faxing, answering telephone, directing callers to appropriate development staff, greeting guests, set-up and breakdown for meetings, and providing technical assistance as requested.
Take notes and minutes at meetings when directed; follow-up minutes to be completed and distributed in a timely manner.
Provide reception coverage and back-up administrative support as requested.
Complete necessary documentation to process gifts from donors.
Maintain files, serve on development project teams as assigned, participate in support staff meetings, and draft correspondence on behalf of gift officers.
Other duties and activities as assigned.
Customer Service (25%)
Act on behalf of gift officers as requested in handling inquiries of highly sensitive and confidential nature. Respond to inquiries from within the department, from the campus community, and from our external constituency. Direct matters to appropriate individuals for action and follow-up as needed.
Assist with planning and execution of campus and off campus visits, events, and committee meetings, including preparation of invitation lists, coordinating details with event planning staff, and making guest arrangements for campaign events, University seminars, football activities, etc.
As directed, coordinate details and written preparation of briefing materials for events involving major gift prospects, donors, the Office of the President, and other University representatives.
Other duties and activities as assigned.
Social Media Presence (15%)
Partner with OUD’s Marketing and Communications teams in developing and producing print and electronic marketing materials for the programs.
Mange the department’s social media, including Facebook and Twitter, and act as a liaison for these applications between the programs, OUD, and the S/C/U’s.
Other marketing and communications support, as needed.
Performance Support Program (PSP) Team Member and Consultant (10%)
Perform all PSP member duties within his/her department
Actively partner to identify and address technology opportunities within the team.
Promote a learning environment by working with leadership to set personal and team technology skill goals and then providing training and learning opportunities to meet those goals.
Provide on-going technology support to his/her team in finding resolutions to technology issues until they are satisfactorily resolved.
A bachelor’s degree or the equivalent experience.
Three to five years of office experience, preferably in a development or fundraising environment.
Excellent written and verbal communication and interpersonal skills.
Expertise in Word, Excel, and Power Point
Ability to effectively communicate and work with all levels of constituents, while operating in a fast-paced customer service environment.
Ability to work both independently and as a team member.
Ability to set priorities, handle multiple assignments and deadlines, and to display excellent judgment while operating in a flexible and professional manner.
Proficiency in spelling, grammar, punctuation, proofreading, and business mathematics.
Ability to type 60-80 wpm with accuracy is required.
A great can-do attitude.
Discretion when dealing with highly sensitive information and a focus on customer service are essential.
Knowledge of Access, Filemaker Pro or similar database systems, including experience and aptitude with relational databases.
Familiarity with University policy and procedures.
For additional information about this position and to review other current openings in Development, please visit our website at: https://leadersandbest.umich.edu/careers/home.
Although the Posting End Date may indicate otherwise, this job may be filled and closed anytime after a posting duration of seven calendar days.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.