Reports to: GRA Manager, Gift and Records Administration
Supervises directly: N/A
The Gift and Records Coordinator will work with a variety of schools, colleges and units across the development community as well as donors, alumni and friends of the University. The Gift and Records Coordinator will update a variety of information on the customer relationship management application DART for alumni, donors, and friends of the University. The Gift and Records Coordinator creates records and updates biographical and degree information received through various sources including receipt of gifts and requests through schools, colleges and units and research. The Gift and Records Coordinator provides excellent customer service by responding to gift helpline, emails and online ticketing system to meet the department’s service level achievement (SLA).
Note: Mandatory overtime of 10-20 hours per week during period at calendar year-end November through January, including the holiday period, as well as fiscal year-end in June.
Bachelor’s degree or equivalent combination of education and experience.
Attention to detail and accuracy.
Enjoys working in a fast paced environment.
Enjoys challenges and is flexible, adaptable and eager to learn.
Ability to work with a variety of customers, including schools, colleges and units across the development community as well as donors, alumni and friends.
Ability to handle highly confidential information and to maintain confidentiality regarding gifts and donor records.
Proven ability to set priorities, handle multiple tasks, and meet deadlines.
Ability to work well with co-workers in a team oriented environment.
Committed to maintaining a professional and positive workplace demeanor.
Experience in data entry with minimal error rate.
Considerable knowledge of and ability to use advanced business software and computer applications.
Ability to utilize a variety of sophisticated information storage and retrieval systems.
Excellent customer service orientation and ability to perform the characteristic duties and responsibilities of the position to effectively meet the needs of donors and the University of Michigan community.
Past customer service experience.
Excellent oral and written communication skills.
Extremely reliable attendance.
Must be able to work overtime hours as needed.
Desire to learn the mission, goals and objectives of both the University of Michigan, as well as those of the Office of University Development and work in ways that help us achieve these. Desire to enhance and improve the University of Michigan’s position as an international leader in Development.
Knowledge of/or ability to learn best practices in development, fundraising and community service as recommended by related umbrella organizations such as CASE.
Volunteer experience in a non-profit setting.
For additional information about this position and to review other current openings in Development, please visit our website at: https://leadersandbest.umich.edu/careers/home
Although the Posting End Date may indicate otherwise, this job may be filled and closed anytime after a posting duration of seven calendar days.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.