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Job Summary

Briarwood Family Medicine Ambulatory Care facility is dedicated to providing high quality health care services for adults and children.  We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address why you believe you would be a good fit for this position and an outline of your customer service experiences that would be applicable to this position.

What perks and benefits can you look forward to?


Excellent medical, dental and vision coverage

Generous Paid Time Off (PTO)

Maternity and Parental Leave

Extended Sick Leave

Continuous direct patient contact

Collaborative work environment

Excellent quality training and direction

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Provide exceptional customer service to patients and families by performing clinical processes that result in the management of efficient patient flow. Selected candidate must excel in patient intake, information gathering, direct patient care, data entry, patient preparation for procedures, medication administration, and clinical support to providers, patient follow-up, and prescription management. Other responsibilities include: taking vital signs, injections, EKGs, assisting procedures, collecting specimens, sterilization/cleaning of equipment. 

Operate and monitor patient care equipment; set up instruments/supplies in exam and treatment rooms.  Provide information to patients as directed and stocking for the unit as needed. Selected candidate may perform some or all administrative duties.

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

  • Completion of a Medical Assistant program or CNA program.
  • High school diploma or GED.
  • Individual must exhibit a professional and positive image when interacting with patients, faculty and staff.
  • Candidate must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrate ability to interact with a diverse population.
  • Candidates must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast paced environment.
  • Candidate must demonstrate problem solving skills, proficient computer and keyboarding skills, and excellent attendance.
  • Basic knowledge of medical terminology.
  • Moderate standing/walking, as well as lifting, positioning, pushing and/or transferring patients.
  • Demonstrates active listening, written, verbal and information technology skills.

At the Medical Assistant level:

0-1 years of equivalent experience.

At the Medical Assistant Associate level:

1-3 years of equivalent experience.

Desired Qualifications*

  • Certification as a medical assistant or CNA Certification.
  • Experience within an ambulatory setting
  • Experience with an electronic medical record
  • Minimum of 1 year or more of Medical Assistant experience preferred.
  • Experience working within a large complex health care setting.
  • Knowledge of university policies and procedures.

Work Schedule

This position is 40 hours/week, Monday-Saturday.  Must be available and flexible with schedule for Saturdays and evening shifts.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.