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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary


The Capacity Command Center (CCC) Project is a multi-year, multi-million dollar investment to design and build a state of the art command center which will be the hub for inpatient operations and system capacity management in addition to monitoring of key patient quality and safety metrics.  After it is built, the core function of the CCC will be to bring leaders and relevant teams together to optimize patient flow and patient care across the system.  It will provide real-time operational data and impactful predictive analytics to support daily decisions.


The Michigan Medicine Office of Capacity Operations (OCO) seeks an experienced administrative director to oversee the daily operations of the Capacity Command Center (CCC) and provide leadership, planning, operational and financial management to all components of the CCC. 

During the design and build phases of the CCC project, the CCC Director will provide supervision of the CCC project managers and CCC support team.  The role will also lead teams in the development of CCC functional workstreams, which will include:

  • Designing new processes or optimizing existing processes
  • Identifying data needs and required real-time data flows
  • Supporting change management for impacted teams
  • Partnering with IT and analytics teams on the design of visualizations
  • Design, recruitment, hiring and implementation of the new clinical expeditor roles within the CCC

Once the CCC is built and operational, the CCC Director will oversee creation and communication of the daily capacity plan (in partnership with Operational leadership of each segment) and will coordinate regular (daily) huddles with relevant stakeholders.  In addition, the role will ultimately also assume direct oversight of the administrative managers within the Admissions and Bed Coordination Center (ABCC) including the daily bed management and unified transfer center (UTC) functions. The role will manage the operational and personnel activities of the CCC (including oversight of imbedded project managers, data support and clinical expeditors) and support PDCA improvement cycles of the Capacity Command Center.

Priorities will be defined by the Office of Capacity Operations leadership and are in general alignment with those of UH/CVC, CW, UMMG and UMHS system priorities.

Reporting Relationship

This position will report to the Administrative Director for Capacity Management within the Office of the CMO and will also have receive direction from the Associate Chief Medical Officer, Capacity and Operations, UMHS.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


During the CCC Project build phase (approximate duration of 1 year)

  • Collaborates on the development of CCC functional workstreams, providing project leadership and coordination
  • Directs CCC project manager and support team, with management duties that may include interviewing, selecting, and training of employees; planning and directing their work; appraising their productivity and impact; and handling disciplinary actions as required
  • Establishes and maintains an excellent working relationship with project teams and stakeholders
  • Coaches and mentors CCC staff and ABCC management team.
  • Supports adherence of the CCC Project to project scope, budget, time, and deliverables.
  • Ensures alignment of CCC operations to institutional policies, standards, and benchmarks.
  • Other duties as assigned.


  • Oversees the daily operations of the Capacity Command Center and serves as a conduit between departments which support CCC functions, to ensure coordination and effective communication
  • Works with system and segment leadership to ensure the CCC achieves its desired goals and outcomes. Work to PDCA CCC operations as needed.
  • Participates in organizational daily management huddles as appropriate
  • Provides periodic updates to leadership on CCC project progress and CCC outcomes
  • Manages CCC project manager and support teams and the clinical expeditor teams; with management duties that may include interviewing, selecting, and training of employees; planning and directing their work; appraising their productivity and impact; and handling disciplinary actions as required

Provides oversight of ABCC and UTC administrative managers and direct oversight of functions of ABCC including bed placement and unified transfer center functions.

  • Works closely with the Office of Capacity Operations executive leads (Administrative Director, Associate Chief Medical Officer) to achieve the objectives of the CCC and design future strategic directions
  • Manages departmental budget of the CCC
  • Ensures alignment of CCC operations to institutional policies, standards, and benchmarks.
  • Other duties as assigned.

Required Qualifications*

  • Master’s degree in Health Administration, Public Health, Nursing or other related discipline
  • 5 years of management or supervisory experience in a healthcare setting
  • Minimum of 3 years of experience in capacity management in the hospital setting
  • Ability to analyze operational problems and use data to inform decision making
  • Experience with successful change management
  • Demonstrated experience in meeting facilitation and project management
  • Knowledge of and experience implementing strategic principles and operational initiatives
  • Excellent collaboration, team building, and written and verbal communication skills
  • Demonstrated ability to manage multiple competing priorities

Desired Qualifications*

  • Clinical experience in the inpatient hospital setting in a health field such as nursing, medicine, social work, respiratory therapy, etc.
  • Certification or training in performance improvement programs such as Lean/Six Sigma or IHI Model for Improvement
  • Capacity Management experience in an academic medical center

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.