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How to Apply

A cover letter is encouraged for consideration for this position and should be attached to the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to this position.

What You'll Do

As a Provider Training Specialist on our Learning Design and Delivery (LDD) team within Health Information Technology and Services (HITS), you will partner with the program team, providers, technical team members, and learners across Michigan Medicine. You will use learner centered design practices to create and deliver learning experiences that allow providers to use MiChart (Epic) Electronic Health Record IT applications effectively & efficiently in their daily work. You will focus on digital learning experiences in addition to facilitating virtual and in person instructor led training classes.


  • Partner with learners, customers, subject matter experts, and partners in learner centered design processes to identify training needs and create innovative and engaging learning experiences.
  • Develop dynamic and impactful learning through multiple delivery modes: Instructor led training, virtual instructor led training, asynchronous digital learning, and related materials/media. This could also include curation of vendor content.
  • Work with program partners to analyze the needs of each provider and department using a variety of methods and data sources, and then identify training needs and appropriate training methods.
  • Facilitate standard and custom classroom training sessions.
  • Select appropriate training methodologies/modalities/materials and create/update/modify necessary training materials.
  • Support providers individually, and in small groups, labs, personalization sessions, advanced and efficiency training, and through assigned help desk tickets.
  • Train, credential, monitor, and coach classroom trainers from within the organization to assist with end-user training to ensure quality.
  • Master all applicable provider applications and workflows with a focus on EpicCare Ambulatory. You will need to acquire and maintain any related certifications.
  • Other duties as assigned.

Required Qualifications*

  • A Bachelor's degree in a relevant field such as instructional design, educational technology, organizational development, or significant relevant experience in instructional design.
  • Minimum 5 years of professional experience in learning & development for adult learners, ideally focused on IT or software training.
  • Expertise in digital learning tools such as Articulate or Captivate and Learning Management Systems.
  • Able to effectively deliver training to groups of varying sizes for four hours or longer and the willingness to adapt the learning for challenging training situations and personalities.
  • Technical competence to be able to quickly learn new technologies and develop various learning solutions including obtaining any required certifications.
  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.
  • A strong team player with the ability to engage with all levels of the organization.

Desired Qualifications*

  • Advanced degree in Instructional Design or Learning Design & Technology or related field.
  • 8+ years of experience in learning and development.
  • Experience with human/learner centered design methodologies.
  • Experience in a healthcare related field.
  • Project management experience.

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. You will be required to deliver some in-person training which will require the ability to be on-site. Apply to be part of a strong team that partners with our institution, community, and each other.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.