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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

Student Life Facilities is a unit within Student Life that partners with University Housing, Michigan Dining and other internal units to provide a seamless residential experience for residents.  Student Life Facilities has four component areas: Central Campus Operations, North Campus and University Unions Operations, Trades and Systems Management and Auxiliary Capital Projects.The mission statement of Student Life Facilities:  To create and sustain diverse learning-centered residential communities that furthers the goals of the University.  Through partnership with others, we provide quality programs, services and facilities for those we serve.

Job Summary

The Associate Director is responsible for the daily operations of all activities related to maintenance, custodial and building system activities in residence halls and apartments. This position supervises up to seven Building Facilities Managers, who in turn oversee custodial and maintenance operations in specific facilities. The Associate Director has budgetary oversight of approximately $5-7 million.


35% Daily Operations Leadership

Provide leadership for daily operations of all activities related to maintenance, custodial, and building system activities.  Establish work management and controls in order to: Optimize use of staffing, equipment, and materials; Improve facilities and equipment maintenance custodial aspects and methodology. Maintain effective working relationships with students, staff, faculty and the public. Assist in the development and implementation of a student centered work environment collaborating with other areas of Student Life Facilities  to develop supporting goals, objectives, policies and procedures that ensure a diverse, enriching residential living environment.

25% Strategic Planning

Address strategic planning, best practices, performance and service standards, work methods, technical support, administration of policies and procedures, and periodic inspections to audit success and conformance to standards. 

25% Staff Development and Training

Responsible for leading, teaching and developing managers and staff to maximize potential.  Responsible for staff selection, training evaluation, promotion and discipline.  Create an environment of motivation, participation and opportunity for employee engagement.

Foster an environment that encourages accountability and helps all staff to creatively solve and take ownership of problems. Encourage open communication and create an environment of inclusiveness, focusing on positive staff morale.

Assist in the development, implementation and coordination of effective and pertinent staff training in the operational maintenance and custodial arena, with specific focus on life safety.

10% Budget and Expense Oversight

Responsible for Budget/Expense oversight in areas of responsibility including salary/benefits, overtime, contracted services, procurement of supplies and equipment, and prioritization of operational projects. Assist in the management and strategizing of the annual budget. Oversee expenditure of university funds within the assigned area of responsibility. Assist the director in managing contracted services and repairs; providing needed documentation for bid processes and audits success of programs. Prepare plans and specifications for acquisition of supplies and equipment. Assists with the leadership oversight of project planning and sets priorities for operational projects related to building systems.

5% Other

Acts as liaison with other University service departments and community groups. Advisor to Directors of Student Life Facilities and back up as required in Director of Facilities, Central Campus Region absence.  Other duties as assigned.

Required Qualifications*

  • Bachelor’s degree or an equivalent combination of education and experience
  • Considerable knowledge of methods, materials and equipment used in maintenance and environmental/custodial services operations
  • Experience working with collective bargaining agreements
  • Minimum two years of direct supervision experience (custodial supervisors, housekeeping supervisors or building facility managers)
  • Knowledge of building maintenance, heating, cooling, air conditioning, electrical systems and custodial standards
  • Significant experience with computer programs including Microsoft Word, Google programs, Excel and Gmail
  • Ability to work effectively in a diverse and multicultural environment including a student population 

Desired Qualifications*

  • Master's degree in a relevant field of study
  • Three to five years of experience supervising building facilities managers or custodial supervisors
  • Five to ten years experience managing both the maintenance and custodial functions, preferably in a campus, school or health care setting
  • Evidence of proficiency in maintenance through certifications (such as the University’s BOMI or CBM course, construction maintenance, etc.)
  • Five to ten years direct experience with computerized work order (CMMS), time keeping and purchasing systems
  • Five to ten years of direct managerial experience in the facilities field
  • Extensive knowledge of the AFSCME contract (ability to interpret the contract from prior experience)
  • Previous supervision of bargained-for staff with thorough understanding of a contractual unionized environment


Additional Information

Position Criteria:

  • History and evidence of successfully hiring, training, developing and supervising others, especially custodial and maintenance staff.
  • Working knowledge of current custodial and maintenance best practices.
  • The ability to excel at customer relations; including strong written and verbal communication skills.
  • The ability to manage and support a diverse staff and clientele.
  • The ability to problem solve  and manage change.
  • Knowledge of relevant local, state and federal codes and regulations.

Financial/Budgetary Responsibility

The Associate Director has budgetary oversight of approximately $5-7 million.

Working conditions

  • Typical working schedule is M-F business hours (7:30 a.m. – 4:00 p.m.), but may require some additional hours on evenings and weekends.
  • This position entails working conditions generally associated with a general management, building operations and administration.  This position may on occasion require more than 40 hours a week. Roughly 75% of the job is indoors. 

Physical requirements

  • The position requires the ability to move regularly to inspect facilities and support staff.  This requires ascending/descending stairs and inclines, as well as a ladder.  The successful candidate should be able to move and transport objects up to 25 pounds, though this is not a regular job task.
  • Able to maintain a static position for extended periods of time; move throughout facilities as needed.
  • Ability to manipulate and gather objects from various positions, often at low heights and from awkward positions.
  • This position requires inspection of sites for various buildings.

Direct reports

 This position supervises up to seven Building Facilities Managers.

This role may have reporting obligations under Title IX and Clery.

Starting salary may vary depending on the qualifications and experience of the selected candidate. 

Relocation will not be offered for this position.


Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.