Apply Now Clicking "Apply Now" opens the link in a new window.

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

The Office of Student Conflict Resolution (OSCR), a unit in the division of Student Life, promotes a safe and scholarly community in which students navigate conflict in a peaceful, socially just and self-reflexive manner. OSCR offers a spectrum of conflict resolution pathways that are educationally focused, student-driven, community owned, and restorative in nature and are adaptable to meet the needs of individuals experiencing conflict.

Job Summary

OSCR staff work in a generalist model where all are cross trained across functional areas, however, each staff member has a primary area of responsibility. The Assistant Director positions in OSCR provide day-to-day supervision of process and procedure under the Statement of Student Rights and Responsibilities.

Responsibilities include direct operational leadership and supervision of processes under the Statement of Student Rights and Responsibilities (SSRR), including all processes and procedures relevant to Informal Resolution for Alcohol and Other Drugs (AOD), Formal Conflict Resolution (FCR), and COVID-19 Related Addendum to the Statement of Student Rights and Responsibilities.  The Assistant Director will be responsible for leading out unit efforts to support and advance collaborative partnerships focused on student wellness. The role places high priority on the innovation and delivery of adaptable, educational and restorative responses to behaviors involving high-risk alcohol consumption, other drug use, and other behaviors associated with the use of alcohol and/or drugs. This role is tasked with providing a bridge, along with the OSCR Associate Director, to ensure coordinated and efficient response between the Formal Processes under the Statement of Student Rights and Responsibilities and the Sexual and Gender-based Misconduct Policy.

This position promotes OSCR and Student Life learning outcomes, furthers student learning and development through outreach, provides leadership for OSCR program management & conflict resolution services, and provides supervision of professional, graduate, student paraprofessional staff, and volunteers.  Responsibilities include education and outreach, website and technology management, high profile case management, and interdepartmental coordination.  This position provides an OSCR point of contact (liaison) for key partners that include the Dean of Students Office, Wolverine Wellness, University Housing and Residential Education, and University of Michigan Police Department. This position also ensures the effective coordination of training for professional staff, paraprofessional student staff, and external partners (such as resolution officers/arbiters). This position provides assistance to the Director for ensuring effective Statement Amendment cycles every three years, production of the biennial report, OSCR annual report, CLERY reporting, and assessment of all OSCR processes under the statement

This position requires the utilization of specialized knowledge of higher education administration, wellness models, Alcohol and other drug education, conflict resolution strategies, restorative and social justice best practices, innovative educational outreach, student development theory and practice, and related content areas to deliver on the unit mission to teach peace, build trust, and promote justice.


Leadership and Supervision (30%)

  • OSCR Assistant Directors report to the Associate Director, Office of Student Conflict Resolution.
  • In coordination with the Director and Associate Director, this role provides leadership for the unit in fulfilling its mission to “Build Trust, Promote Justice and Teach peace” within the University of Michigan community.
  • Provides direct supervision to the Program Manager for Alcohol & Other Drugs Conflict Resolution. This role is tasked with ensuring the effective coordination of procedures focused on high-risk harm reduction under the Statement of Student Rights and Responsibilities.
  • May provide supervision for 1-2 Program Specialists for Alcohol and Other Drug case management and COVID-19 case management.
  • In coordination with the OSCR Associate director, leads efforts in effective case delegation management for processes under the Statement of Student Rights and Responsibilities.
  • Provides coordinated, team-based, and cross unit leadership in the advancement of Diversity, Equity and Inclusion initiatives at the Unit and Divisional Level.
  • Provides leadership for the coordination of annual Arbiter training.
  • Coordinates the supervision of student staff facilitators and graduate student practicum staff.
  • In coordination with the Director and Associate Director, may act as leadership designee in periods of absence.

Administration of Relevant Policy, Procedures, and Related Processes (50%)

  • Exercise leadership in the coordination of processes under the Statement of Student Rights and Responsibilities and the COVID-19 Related Addendum to the Statement of Student Rights and Responsibilities.
  • Provides direct leadership in the management and development of the Informal Resolution for Alcohol & Other Drugs, Formal Conflict Resolution, and COVID-19 misconduct portfolios.
  • Provides direct leadership in the proactive development and implementation of programs designed to mitigate high-risk alcohol campus culture and its connection to other community concerns, including sexual misconduct.
  • Manage and monitor student cases utilizing processes articulated in the Statement of Student Rights and Responsibilities.
  • Recommend, develop, and implement policies, procedures, program(s) and service(s) that allow students to develop knowledge of self and others (particularly with regard to developing lifelong ethical, relational, and conflict resolution-related skills), navigate their educational environment to achieve their desired outcomes, and evaluate the role they wish to play as contributing members of society in a multicultural world.
  • Manage continuous improvement in statement processes through systematically using data to inform leadership decisions (includes data gathering, best practice benchmarking, and program assessment).
  • Effectively utilize Advocate database to ensure accurate records and statistical information on students/clients and programs/services.
  • Utilize relevant theory, literature, research, and best practices to facilitate conflict resolution across a spectrum of pathways and in the design, development, and implementation of various organizational initiatives. 
  • Draw upon relevant knowledge in the following areas to support student success: student development, ethical development, social identity development, leadership development, community building, social justice, restorative justice, conflict resolution theory, motivational interviewing, and related theories of human motivation, change, and development.
  • Consult with a broad cross-section of institutional and community stakeholders regarding student conflict issues at large and specific student situations.
  • Work with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality and attend to institutional risk-management concerns.
  • Foster student learning, development, and enhanced educational experiences through direct service interventions.
  • Educate and assist students in developing abilities to reflect on their personal and ethical values and in making informed decisions about their conduct.
  • Comply with and educate others on regulations and laws related to the work of OSCR, including: FERPA, Clery, Drug Free Schools and Communities Act, Title IX, VAWA, etc. This includes several UM Standard Practice Guides (Policy), such as the SPG on Alcohol and Other Drugs, Weapons Possession, and Discrimination and Harassment, among others.
  • Promote the highest standards of the profession in accordance with the principles, ethics, standards, and best practices of ASCA, ACPA, NASPA, and CAS.
  • Lead and serve on committees and task forces within the unit and represent the unit on Division-level or other committees, as requested.

Community Wellness and Harm Reduction Education, Outreach and Assessment (10%)

  • Provides unit representation for divisional and community initiatives related to wellness and harm reduction, including, Game-day and Night game planning, Ann Arbor Campus Community Coalition (A2C3).
  • Analysis of High Risk Alcohol data and production of Alcohol Transport Data reports for the Vice President for Student Life.

Unit and Divisional Committee Work (10%)

  • Advance the mission and goals of OSCR and the Division of Student Life within an established set of organizational values.
  • Lead and serve on committees and task forces both within OSCR and in the Division of Student Life, as requested.
  • Actively participate in the profession at local, regional, and/or national level. Including committee work, conference presentations, and contributing to the knowledge-base of the field of student conduct and conflict resolution.

Other duties as assigned by the Director and/or Associate Director.

Required Qualifications*

  • Minimum of a Master's degree in a relevant field of study
  • 3+ years of professional-level experience related to position
  • Experience working with college students in areas relevant to the OSCR Assistant Director roles and key responsibilities within a Higher Education environment
  • Familiarity with computers and software

Desired Qualifications*

  • Familiarity with conduct database systems; particularly the Symplicity Advocate conduct software package
  • Experience managing budgets and providing input on financial decisions
  • Experience designing and implementing assessment efforts to inform key leadership decision-making
  • Knowledge of and experience in residence life, residential education, student conduct, or a related field within student affairs
  • Demonstrated commitment to educationally focused conflict resolution techniques and programs
  • Evidence of having contributed to the field, through publications, presentations, professional involvement, and/or leadership roles in professional organizations
  • Previous experience supervising others

Additional Information

Position Criteria:

  • Content expertise in student development and conflict resolution.
  • Excellent interpersonal, written, and verbal communication skills.
  • Demonstrated organizational, program design skills and proven ability to accomplish tasks creatively, autonomously and efficiently. 
  • Demonstrated ability to establish priorities, consult when necessary, and accomplish high-stakes tasks while exercising sound decision-making.
  • Established successful prior supervisory experience. Prior supervision of professional staff preferred.
  • Capacity to contribute to a diverse environment of colleagues and students representing diverse populations (e.g. nationality, race, ethnicity, religion, gender, sexual orientation, ability, class, and other social identities). 
  • Ability to effectively integrate technology into service delivery, such as demonstrated experience with desktop publishing and design software, web page design and development, and database systems.
  • Ability to set expectations and achieve results while contributing positively to a unified team environment.

Financial/Budgetary Responsibility

Primary responsibility for an operating budget of assigned area approximately $1000.00

Working conditions

Requires some evening or weekend hours. Position requires working with students through stressful, tense and/or emotionally challenging situations and circumstances, and addressing issues of power, privilege, and oppression. This position is designated by the University of Michigan as an Individual with Reporting Obligations (IRO) under Title IX.

Physical requirements

Operations in a virtual environment, in-person environment, and a hybrid environment may be necessary, based on University operations and public health informed practices.

Direct reports

The Assistant Director for Formal Conflict Resolution, AOD, FCR, & COVID supervises up to two Program Managers and may also supervise graduate, temporary and/or paraprofessional (student) staff facilitators as needed.

Starting salary may vary depending on the qualifications and experience of the selected candidate.


Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.