How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Museum of Natural History opened in 2019 in the award-winning, state-of-the art Biological Sciences Building (BSB) after moving from its old home next door. The new museum puts the building’s science on display, highlights current U-M research, and welcomes visitors of all ages and backgrounds to explore natural history and science and to enjoy the spectacular new space. With more frequently changing and interactive exhibits, a landmark Planetarium & Dome Theater, two public hands-on labs, and all new programs serving the campus, preK-12 students, and the public, the new museum is an exciting and important new STEM educational resource for the campus and the larger community. The museum is a unit in the College of Literature, Science and the Arts (LSA) and is situated in the Division of Undergraduate Education.
Closed for 15 months during the pandemic, the museum is now gradually reopening to the public, with limited occupancy and hours. The Floor Manager will play a key role in the step-by-step expansion of the museum’s public reopening, returning in time to a full schedule of open hours and programming. Once fully reopened, the Floor Manager will continue to manage the museum’s open hours and programming on weekends and part-time on one weekday.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Note: This is a 0.5 FTE, term-limited position for three years with the possibility of renewal.
The Floor Manager’s priority is to make all guests feel welcome and to ensure an excellent visitor experience while the museum is open to the public. The Floor Manager is responsible for managing the museum’s guest services and programmatic hourly employees during open hours on weekends. The Floor Manager interacts with Museum Security officers, and ensures that museum visitors have a safe, enjoyable, and educational experience while at the museum. The Floor Manager troubleshoots issues as they come up, and reports unusual events, activities, and suggestions to museum management. A regular staff member and/or a Museum Security officer are on site to handle any major issues or emergencies beyond the Floor Manager’s capacity.
The Floor Manager is dependable, timely, and has outstanding customer service skills and attention to detail. The person in this position is personable, confident, and gives clear direction to hourly employees. The Floor Manager makes it a priority to know the facility well and to learn procedures and processes to keep the museum running smoothly.
Key Areas of Responsibility - 0.5 FTE
Supervision - 40%
* Supervise and mentor 1-2 student docent hosts, 1 student Museum Store assistant, and 1-5 student docents assigned to deliver programs in galleries and program spaces (up to 12 docents total). Verify attendance, provide any missing supplies or equipment, answer questions, etc.
* Reassign student employees as needed in case of absences
Customer Service - 25%
* Provide a friendly, welcoming presence for all visitors
* Answer visitor questions, respond to needs as they arise, leave messages for management as needed
Program Management - 25%
* Supervise and mentor student docents as they facilitate regular weekend programs, including tours, demonstrations, scientist in the forum programs, planetarium shows, investigate lab hands-on programs, lab chats
* Report facility issues to Museum Security officers—they will submit tickets to BSB Facilities
* Troubleshoot technology in labs and Science Forum (basic training provided). Post out-of-order signs and report issues to management
* Respond to a variety of requests for information and assistance
Other duties as assigned - 10%
* Depending on the Floor Manager’s past experience, special projects may be assigned, such as program development or outreach
* Bachelor’s degree in museum studies, education, natural sciences, environment, anthropology, or a related field
* 1-2 years experience working in a museum setting
* Demonstrated excellent customer service skills
* Commitment to making the museum welcoming and accessible to all visitors
* Experience working in an informal science setting
* Experience working in a fast-paced environment with a high volume of visitors
* Past experience working in a museum, library, or similar cultural institution
* Past experience teaching public or K-12 science programs
* Experience and comfort troubleshooting audio visual and/or lab equipment
This is a 0.5 FTE, term-limited position for three years with the possibility of renewal.
The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.
To learn more about diversity, equity, and inclusion visit https://lsa.umich.edu/lsa/dei.html
To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.