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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic. This PSA position will be mainly responsible for assisting daily operations of Assistant Reproductive Technologies Laboratory. This individual will join a team of andrologists, embryologists, and fertility healthcare providers with a longstanding track record of successful teamwork and program building. 
The major responsibilities will include: 
1) Scheduling appointments by phone and in person and performing check in and check out. 
2) Facilitating the communication between lab personnel and clinic staff. 
3) Ordering, tracking and receiving of lab supplies. 
4) Lab related billing function. 
5) Perform patient identity check, patient rooming and sample receiving and labeling. Following the standard disinfection protocol to clean the room. 
6) Enter the lab results, outside lab reports and patient medical records into EMR system. 
7) Enter the lab results into several lab databases for QC and QI purpose. 
8) Assisting lab staff to coordinate the frozen specimen disposition, including requesting and receiving consent and shipment of sample. 
Participation is expected to apply the high reliability principles and work with clinic staff to improve patient quality of care, safety, and clinic workflows. This position directly reports to the Technical Supervisor/Laboratory Director. 


Required Qualifications*

The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff.  Strong interpersonal and organization skills.  Must be organized, multi-tasking self-starter and self-motivated with strong problem solving skills.  Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks.  Position requires individual to be flexible and exhibit professionalism in all interactions and communications.  Strong and effective communication skills.  Demonstrates active listening, written, verbal and information technology skills.  Working knowledge of basic medical terminology.    

Patient Services Associate Requires:

  • High School Diploma or GED.
  • 2-3 years of experience.  

Desired Qualifications*

More than 1 years' experience in a medical office setting. Knowledge of University Policies and Procedures. Strongly prefer current or recent experience in Michigan Medicine Ambulatory care clinic setting and trained in Cadence, check-in and check-out within MIChart.

Work Schedule

This is a 40 hour per week position and will have variable/flexible weeday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sunday mornings.

40 hours per week. This is a weekday position and weekend, and holiday rotation is rarely needed. Weekday daytime schedule determined by the clinic demand and included approximately 30 minutes shifting earlier or later. 

Work Locations

Center for Reproductive Medicine, Briarwood Bldg 1, Suite B, 475 Market Place, Ann Arbor, MI  48108,

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job postings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.