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Job Summary

The Patient Services Intermediate in the CW Mott Pediatric EEG department provides care navigation/coordination for patients with complex illnesses.


  • Patient Navigator guides patients through referral process to scheduling of pediatric eeg studies
  • Manage LTM Monitoring Scheduling and Billing process including scheduling work queue and scheduling studies, updating patient monitoring database, insurance verification
  • Manage STM and ACR Scheduling and Billing process including scheduling work queue and scheduling studies, updating patient monitoring database, insurance verification
  • Appointment Scheduling: accurately and efficiently schedule patients utilizing MiChart. Must be able to match referral with varied appointment types to meet the patient and clinic/provider needs and requirements.
  • Able to efficiently navigate MiChart to obtain information needed.
  • Respond to and evaluate patient inquiries, resolve disputes including clinic procedures policies and billing issues
  • Act as primary resource and point of contact for complicated issues or concerns for staff or providers 
  • Communication/Telephone Skills:
    • Adheres to established telephone management principles.
    • Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed.
    • Demonstrates good customer service telephone skills.
  • Communicates with hospital teams (admitting, EEG techs, Epilepsy service and Pediatric Neurology providers) regarding admissions and changes in schedule
  • Communicates with families regarding scheduled studies and changes
  • Navigate and respond to inbasket messages to ensure good patient care and smooth clinic flow.
  • Other duties as assigned.

Required Qualifications*

  • Exceptional interpersonal skills and ability to work well within a team setting
  • Effective and professional communication
  • High School Diploma or GED
  • 3-4 years of experience
  • Prior experience performing complex scheduling
  • Knowledge of medical terminology
  • Demonstrates active listening, written, verbal and information technology skills

Desired Qualifications*

  • Experience working within a large, complex, healthcare system
  • Familiarity with Michigan Medicine's electronic medical records systems
  • Knowledge of University policies & procedures

Work Schedule

Monday - Friday, 8 a.m. - 5 p.m.

Work Locations

CW Mott 12th Floor

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.