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How to Apply

A cover letter is encouraged. If you submit one, please attach it as the first page of your resume.

The University of Michigan Development Community is committed to attracting, developing, and retaining a diverse and thriving workforce, and demonstrating respect and inclusivity for all.

Note: Currently, all interviews are being conducted virtually. In addition, while work arrangements are flexible with regard to work location, all new employees are expected to be in commutable distance to campus, unless stated otherwise in the job posting.

Job Summary

Reports to: Associate Director of Annual Giving, Telefund

Direct Reports: 15-20 Telefund Student Managers and Supervisors, 80+ Student Fundraisers

Position summary: As assistant director at Michigan Telefund you will manage the daily productivity of the call center and the student staff. You will help develop and execute strategies to achieve unit fundraising goals of our 3 campuses, and the professional development of student leadership and fundraisers. Much time will be dedicated to donor records management in our call center software, and providing data analysis and reports to Telefund and other university departments. With a high degree of autonomy, you will work closely with the associate director and administrative assistant to manage call center operations and develop innovative solutions to dynamic challenges. You will engage in a high degree of creativity, innovation, and self-motivation.

For the full job description, please click here.

Mission Statement

Office of University Development Mission

The Office of University Development maximizes private support for the University of Michigan.

Annual Giving Department Vision & Mission

The annual giving department serves the University of Michigan, its schools, colleges, and units with the highest level of expertise and insight in our field.

Our mission is to maximize private support and alumni participation to fulfill University of Michigan objectives, champion donors' interests, and provide annual giving leadership through the facilitation of a productive and collaborative environment with our constituents.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

  • Generous time off

  • A retirement plan that provides two-for-one matching contributions with immediate investing

  • Many choices for comprehensive health insurance

  • Life insurance

  • Long-term disability coverage

  • Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

As assistant director at Michigan Telefund you will provide onsite management of evening and weekend calling shifts; from determining calling assignments and daily goals to managing the floor staff and monthly performance targets. You will oversee the development of ~80 student workers, including ongoing training and discipline. You will conduct regular analysis of donor results, caller performance, operating budgets and others to maximize Telefund outcomes. You will develop strategies to improve efficiencies and effectiveness of the program, while identifying new opportunities for growth and advancement. You will work with full time staff and student teams developing creative motivation and recognition programs to achieve Telefund's fundraising goals, fulfill budget requirements, and meet production deadlines.

*For a breakdown of responsibilities and additional details, please click here for the full job description.

Required Qualifications*

  • Bachelor's degree in marketing, communications, business administration, or related field.

  • 1+ years of experience with non-profit annual giving or telemarketing programs.

  • Knowledge of call/contact center environment, statistical analysis, project management and database management.

  • A commitment to diversity, equity and inclusion in the workplace.

Desired Qualifications*

  • Knowledge of calling software system(s) for fundraising.

  • Fundraising experience in a higher education environment.

  • Understanding of SQL-based programming, data analytical systems and database management.

  • Knowledge of Excel, Google apps, and other office management software.

  • Innovative solutions to fundraising, recruiting, and marketing challenges.

  • Experience with employee motivation.

Additional Information

For additional information about this position and to review other current openings in Development, please visit our website at: https://leadersandbest.umich.edu/careers/home

Application Deadline

Although the Posting End Date may indicate otherwise, this job may be filled and closed anytime after a posting duration of seven calendar days.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

 

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.