How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The hiring process will measure the following competencies:
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Candidates will be required to submit a video presentation answering pre-screening questions through a third party vendor (no cost to applicant).
This position requires the candidate to successfully pass a thorough backgroundinvestigation, drug screening and motor vehicle record check.
We conduct all police and security operations at the University of Michigan and are on call 24 hours a day, 7 days a week, 365 days a year.
Created in October 2012 to unify security functions that previously were embedded within different areas of the University, DPSS offers a truly integrated approach to safety and security, partnering across the University and helping everyone in the U-M community to take charge of their own safety.
Under the principal direction of department supervision, this role will provide technology support for Division of Public Safety and Security staff and operations, including but not limited to:
- Maintain, monitor and troubleshoot virtual server infrastructure and storage devices.
- Maintain, monitor and troubleshoot network printers.
- Maintain, monitor and troubleshoot network switches and firewalls
- Provide tier 2 desktop support.
- Manage user accounts, permissions, and access rights.
- Perform system upgrades following new releases and implement new technologies.
- Perform Veeam data backups and recoveries.
- Document assigned systems and relevant procedures.
- Test hardware, software and operating systems.
- Provide occasional on-call support via a remote connection.
- Provide high level customer service and technical support in a fast-paced environment
- Actively collaborate with team members to resolve complex issues
- Bachelor’s degree in a related field or equivalent combination of education, certification, and experience
- Minimum of one year experience in IT, customer service, or other relevant settings
- Demonstrated knowledge of operating systems (Windows, MacOS) and industry standard web browsers
- Demonstrated proficiency with current computer technology and applications (e.g. tools for documents, spreadsheets, presentations, and collaboration)
- Proven ability to leverage a variety of information sources and technical tools to perform day-to-day tasks
- Demonstrated effective creative problem solving with excellent troubleshooting, organizational and analytical skills
- Excellent oral and written communication skills
- Demonstrated ability to establish and maintain effective relationships with customers and colleagues
- Effective communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and in a diverse environment
- May be required to work an occasional night, evening or weekend to perform critical functions or systems maintenance
- Attend training to maintain proficiencies and professional certifications
Physical Demands/Work Environment
Normal amount of sitting, average mobility to move around an office environment; travel to various locations on and off campus. May require working scheduled shifts outside of typical business hours and on weekends, as well as availability for on-call duty.
- Two years of experience on a technical support team
- Experience with mobile support including configuration and troubleshooting (iPhone, iPad, Android)
All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.
Job openings are posted for a minimum of seven calendar days. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.