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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings


  • Utilize a software-based call management system to respond to phone inquiries from patients, staff, referring physicians, and the public. Obtain and verify patient registration demographic information and obtain accurate patient insurance information, updating as necessary by contacting the registration department.
  • Manage referral work queues and appointment waitlist in electronic medical record system (MiChart).
  • Process referrals through the MiChart workqueues, place initial call to patients to triage symptoms. Collect and document patient symptom information for review by audiologist or PT. Promote and enroll patients in the patient portal, and deliver appointment information and instructions to patients.
  • Accurately and efficiently schedule, reschedule, and manage complex clinic schedules for audiologists, physical therapists, and otology physicians utilizing Cadence. Coordinate pre-op, post-op and follow up visits with various Otolaryngology clinics.
  • Manage of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
  • Greet patients arriving for clinic visits, verify appointment status, and process electronic check in. Ensure completeness of patient questionnaires prior to patient being seen by clinician. Process electronic check out and assist patients in scheduling follow-up appointments as necessary.
  • Obtain insurance authorizations for appointments; request insurance authorization as required and enter referral/authorization information into MiChart. Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
  • Ensure completion of information including type of visit, reason for service, charge for service and diagnosis codes for processing professional and facility charges .
  • Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions. Assist patients with billing questions on the phone or in person.
  • Maintain adequate inventory of medical and office supplies.
  • Actively participate in discussions designed to enhance clinic flow in coordination with clinic manager, other staff, and clinicians, and proactively identify opportunities for improving service to patients and clinicians. Participate in creating efficient patient flow coordinating with providers and other staff.
  • Conduct additional projects and duties as assigned and directed by Clinic Manager.

Required Qualifications*

  • 2-3 years of experience in an outpatient clinical setting with knowledge of medical terminology and insurances
  • High School Diploma or GED.
  • Exceptional interpersonal skills for successfully interacting with audiologists, physical therapists, office personnel, patients, family members, physicians, nursing staff, and the general public. The ideal candidate will have a demonstrated record of outstanding customer-focused service. Ability to work both independently and as a team member.
  • Must be able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail. Must have strong organizational and time management skills, as well as ability to prioritize in order to manage daily responsibilities in a highly specialized clinic.
  • Excellent active listening, written, verbal, and information technology skills, including knowledge of and experience with Microsoft Office software.
  • Demonstrated record of excellent attendance.

Desired Qualifications*

  • Knowledge of basic medical terminology.
  • Experience working within a large, complex health care setting.
  • Familiarity with Epic electronic health record system (MiChart).
  • Knowledge of University policies and procedures.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine, by the start of the fall term on August 30, 2021.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.