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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

In order to support quality initiatives for inpatient and outpatient care, this position will have dual reporting to the Quality Department and to the director of internal and executive communication in the Department of Communication.   This role will serve as the point-of-contact for all internal communication activities within the Quality Department, including advising and supporting executive leaders on communication strategies and tactics. This position will implement effective employee communication and support change management initiatives across the inpatient adult enterprise, based on Quality's strategic direction and priorities. This role will provide support for organizational change and developing a culture of caring, teamwork, trust, integrity, innovation, and inclusion.

It is expected that 65% of this position will be focused on Quality communications external to the Department, and 35% internal department communications. External communications include Patient Safety Week, Quality Month, Headlines, and other institutional Quality initiatives.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings


65%       Provide all communication support for Quality executive leadership, based on strategic direction and priorities.  Support leadership and executive positioning by determining effective ways to motivate all levels of staff using communication.  Develop in-depth knowledge of the Quality Department and project teams within the clinical enterprise. Collaborate with other key stakeholders to positively impact engagement, culture, and organizational effectiveness. Writes and maintains communications content for various delivery methods. Provide all communication support for Quality executive leadership, based on strategic direction and priorities.  Demonstrate collaboration and teamwork both with internal and external stakeholders.  Exercise decision-making skills as well as forward thinking in developing creative solutions.

15%       Coordinate and develop communications for large projects, multiple projects and projects with high visibility. Identifies appropriate delivery methods, including presentations, targeted email, printed documents, newspaper articles, and web pages.  Analyze, compare and evaluate various courses of action with authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities.  Manage vendors who provide creative support for employee-directed initiatives, including but not limited to designers and printers, freelance writers, marketing specialist, speech writers – as needed.

10%       Collaboration with project teams and other key stakeholders on content prioritization: Work closely with employee and leadership communication team to align organizational effectiveness, value initiative and project management communication efforts with broader employee and leadership communication strategies and priorities.  Develop, track and monitor communication measurements that are strategic, measurable, timely and realistic. Serve as a communication coordinator for specific special projects or departments. Work with other constituents in the Department of Communication to improve relationships across units of the UMHS.

5%          Increase employee engagement and identify and train champions for internal programs designed to improve organizational effectiveness.  Other duties as assigned.

Required Qualifications*

  • Minimum of an undergraduate degree in communication-related field: marketing, communication, public relations, strategic communication, journalism, business communication or relevant field 
  • 0-5 years professional experience in public relations, promotions, marketing or communications in a professional setting
  • Excellent written and verbal communication skills, including the ability to craft communications using proper grammar and spelling.
  • Able to proofread communications written by others and edit for accuracy.
  • Proficiency in Microsoft PowerPoint, Excel, Outlook, Word, and Adobe Acrobat
  • Basic knowledge of graphic design software including Canvas and Adobe Suite or similar programs; ability to work with graphic designers to create digital signs, screensavers, and other visual media needs
  • Basic knowledge of photography and videography; ability to plan and execute video scripting and production; coordinates with video team on editing and final production of videos.
  • Basic knowledge of how to use website content management systems such as Drupal, Wordpress, and Sharepoint.

Desired Qualifications*

  • Direct experience in a health care and/or academic medical center
  • Experience supporting executive communication
  • Fluency in languages in addition to English a plus
  • Comfortable in a multi-layered organization with complex relationship and executive reporting 
  • Proven experience generating client satisfaction and developing solutions in complex matrixed organizations
  • Experience maintaining electronic communication vehicles, websites, blogs, social media 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.