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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Michigan Engineering C.A.R.E. Center promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships/connections, and policy development that facilitates the successful navigation of campus life and promote an inclusive campus climate. 

The core work of the C.A.R.E. Center includes enhancing students’ Michigan experience by providing support services and managing critical incidents impacting students and the campus community and recognizing and responding to the emerging needs within the student population.

The Student Support Case Manager reports to the Director of the C.A.R.E. Center and is responsible for: working under the supervision of the Director in providing support, resources, and referrals to student(s) of concern and providing direct services to students; responding to referral service, creating and implementing action plans as needed under supervision of the director; interacting with students, families and community contacts; collaborating with professionals and other community service bodies as required by the Director; and making referrals and preparing reports and summaries as needed. The case manager is expected to utilize best practices related to critical incident response and management and college student development, conflict resolution, and contributing to the functions of the C.A.R.E. Center through support of its administrative, student support, and crisis management functions.


Provide direct and indirect support services to engineering students in successfully transitioning through a variety of challenging circumstances that can impact their academic lives. May assist students with personal/social, mental health, physical health, academic, behavioral, or other difficulties where students may benefit from intervention and referrals to on and off-campus resources. Ensure they receive developmentally appropriate interventions and support; Assess individual student needs and assist students in identifying, locating, organizing, accessing and utilizing necessary services and resources; Coordinate appropriate, comprehensive and effective intervention and communication between multiple university offices, academic units, health care providers, community resources and others to meet student health, academic, financial, housing, social, and other needs; Coordinate students’ return to academic and campus residential environments following hospitalizations and provide appropriate follow up support; Teach and coach students to develop and demonstrate problem solving and self-advocacy skills; Facilitate notification to academic units of critical incident(s) on behalf of students as necessary and provide appropriate follow-up communication regarding student concerns.

Provide indirect student support services, which include consultation with faculty, staff, and appropriate stakeholders regarding student concerns and how to support students of concern. Participate in and provide various outreach/supportive programming and services as appropriate; Assist in maintenance of student support services/case management/crisis response protocols and procedures in the Michigan Engineering C.A.R.E. Center; Contribute to the daily functioning of the C.A.R.E. Center through support of its administrative, on-call, and crisis management responsibilities; Maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations.


Perform other duties as assugned.


Required Qualifications*

  • Master’s degree in social work, counseling, college student personnel, higher education administration, psychology, social sciences or equivalent combination of education plus 2-4 years’ prior work experience related to conflict resolution, student or academic affairs administration, or related field
  • Demonstrated experience in delivering programs, trainings and presentations to diverse audiences
  • Possess excellent interpersonal communication skills
  • Understanding, appreciation of, and strong personal commitment to the issues involved in serving diverse populations
  • Experience with conflict resolution, mediation and/or counseling in an educational setting
  • Strong organizational and time management skills with the ability to handle multiple priorities
  • Working knowledge of issues impacting graduate students
  • Demonstrated experience in delivering outreach materials, website content
  • Case management and referral experience in an educational setting
  • Demonstrated computer proficiency (word processing, spreadsheet, and database systems)
  • Ability to work independently
  • Demonstrated ability to problem solve, make decisions and show flexibility and adaptability, particularly in a fast-paced environment
  • Excellent organizational skills and attention to detail.

Desired Qualifications*

  • Working knowledge of issues impacting college students
  • Direct experience in case management procedures and/or crisis intervention and response, preferably in a higher education setting
  • Familiarity with UM policies, procedures, and organizational structure
  • Mental health background preferred

Additional Information

Michigan Engineering’s vision is to be the world’s preeminent college of engineering serving the common good. This global outlook, leadership focus and service commitment permeate our culture. Our vision is supported by a mission and values that, together, provide the framework for all that we do.  Information about our vision, mission and values can be found at: .

The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). The Michigan Engineering  component of the University’s comprehensive, five-year, DEI strategic plan—along with updates on our programs and resources dedicated to ensuring a welcoming, fair and inclusive environment—can be found at:

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.