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A cover letter is required for consideration for this position and must be attached as the first page of your resume. The letter should address your specific interest in and outline skills and experience that directly relate to this position.   Applicants who do not meet these requirements will not be considered.

Job Summary

The Rackham Graduate School Admissions and Academic Records & Dissertations team is seeking a highly responsible, self-motivated, detail-oriented Student Administration Assistant Associate to provide the highest level of excellence and professionalism. The Student Administration Assistant provides administrative support and ensures excellence in service delivery and data accuracy in the maintenance of admissions and academic records, reports, and credential evaluation.

The Horace H. Rackham Graduate School is the home of graduate education at the University of Michigan and offers a remarkably broad and rigorous array of graduate degree programs that are among the very best in the country in each field of study. The School is an international leader in the development of best practices for graduate education.

Because we are committed to diversity, we aspire to develop and nurture the individual and collective skills to recognize, celebrate, and deploy difference as a path to engagement, innovation, and the generation of new ideas and knowledge.

PLEASE NOTE: This is a 3 year term-limited appointment.

Rackham is currently offering hybrid work schedules to staff, requiring 2-3 days per week on-site with the remaining time being remote.


Job responsibilities include but are not limited to:

Administrative support to academic records and dissertation processes: Oversee the Leave of Absence and Return policy process.  Follow up with medical professionals and students as necessary.  Data entry. Triage OARD emails from several email addresses, checking in Oral Report forms and the Survey of Earned doctorates.  Maintain Not-Yet-Registered email group and documentation. Oversee Commencement process scheduling, create FAQ, answer eligibility questions.  Audit student records for pre-defense review and communicate information to student.  Review and process Extramural Study and Detached Study applications. Review dissertations for format.  Update documents for PDF packets for pre-defense review.

Administrative support to admissions processes: Oversee the admissions mail matching process and insure documents are routed to proper processing stations. Handle the day to day opening, matching, and preparation for scanning of admission documents into Perceptive Content, create scanning cover sheets, and verify accuracy of document image. Manage the shipment of immigration documents to newly admitted international students.

Credential Evaluation: Evaluate transcripts; U.S. and non U.S., including dual degree enrollments, for Bachelors and Master’s degree equivalency. Calculate the equivalent of a U.S. grade point average on a 4.00 scale. Review non-U.S. transcripts and financial documents for acceptability; verify authenticity and sufficient funds to cover tuition and living expenses. Assist with the research of institutions for accreditation and level of educational degrees offered. 

Customer Service: Serve as the first point of contact for the information desk and coordinate coverage within the team. Answer information desk telephone and respond to email inquiries to address questions and concerns. Assist in advising graduate program staff regarding policies and procedures. Collect data to support management decisions. Support the process of developing and testing the performance of online systems.

Required Qualifications*

High school education or equivalent and two years of work experience. Demonstrated commitment to exceptional customer service and process improvement. Proficiency in utilizing database management systems as well as Microsoft Office products and Google suite of applications. Strong attention to detail and analytical skills. Demonstrated ability to take initiative to resolve problems effectively. Ability to organize and prioritize work. Handle multiple tasks with efficiency. Excellent interpersonal communications skills; oral and written. Ability to work independently and in a team environment. Strong interest in ongoing professional development. Understanding and appreciation of diverse cultures within the University. Understands and values diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization. Ability to maintain confidentiality, exercise discretion, and handle people with diplomacy under stressful situations and in matters of a sensitive and confidential nature. Knowledge of and strong personal commitment to shared teamwork, continuous business process improvement, and professional development. Understanding and value of diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.

Desired Qualifications*

Desired: Bachelor's degree or equivalent combination of education and work experience. Knowledge of Rackham and University student services policies and procedures. Knowledge of IT administrative systems, including M-Pathways recruiting and admissions and student records systems. Experience working with Graduate programs.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.