We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect, Compassion, Collaboration, Innovation, and Commitment to Excellence.
Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.
Excellent service is an expected and integral part of the FCVC culture. To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points in about 50 words or less:
- Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC.
- Outline your service excellence skills and experience which would be applicable to this position.
- In your most recent position, how was service excellence emphasized.
- Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Why work for the Cardiovascular Center?
From outpatient visits and tests to surgery and recovery, the Cardiovascular Center serves as a central location for coordinated, top-quality cardiovascular care from our highly skilled medical and surgical teams. Together with inpatient units in University Hospital, outpatient clinics located throughout the local area, and specialized care for children with congenital heart defects at C.S. Mott Children's Hospital, the building makes U-M's nationally recognized cardiovascular care convenient and accessible to all.
The Frankel Cardiovascular Center is designed to create a calm and healing environment for patients and visitors. Indoor and outdoor healing gardens, rooms for quiet reflection, a patient education center, valet parking, a heart-healthy cafe and art-filled halls are just some of the features geared toward patients and families.
- Excellent medical, dental and vision coverage
- Generous Paid Time Off (PTO) and Paid Holidays
- Tuition reimburesement after 6 months
- Management that provides quality training and direction
- Basic Function and Responsibilities
The Clinic Associate Manager of the Frankel Cardiovascular Center (FCVC) and Cardiovascular Medicine at Domino's Farm (DF) Ambulatory Care Units (ACUs) reports to the EKG Administrative Manager, and partners with the Medical Directors and the Nurse Supervisors for overall performance and management of the FCVC and DF ACUs.
With direction of the EKG Administrative Manager, this position has dedicated effort to provide administrative leadership and operations management to the FCVC and DF ACU’s.
- Essential Functions
- Care Delivery
- Implementation of clinical care model, guidelines, and standards of care at the ACU level.
- Review visit/productivity data to identify potential revisions to the staffing model.
- Oversee and regularly analyze clinic and operational workflow optimization.
- Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.
- ACU Operations
- Supervision and direction given to ACU staff and engagement in their professional development (Medical Assistants, Nurse Assists, Patient Services staff as assigned)
- Works in collaboration with both ACU triad leadership teams.
- Oversees the day-to-day operations of the ACUs with a rotational onsite presence each week.
- Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable.
- Leads onboarding of new staff, competency signoffs and monitors performance.
- Handles hiring/discipline and termination in their respective clinic in partnership with administration and human resources business partner.
- Evaluates clinical support and admin staff in collaboration with the triad leadership team.
- Provides feedback on operational issues involving providers in the ACU.
- Manages routine clinic operations (e.g., clinical flow, in basket management, scheduling, billing, referral management, etc.)
- Provides feedback/supervision/support/performance evaluation of assigned ACU staff.
- Develop and oversee efforts to recognize and incentivize staff excellence.
- Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations.
- Collaboration with Centralized Support Services
- Works regularly with support services functions to ensure operational goals are met.
- Collaborate with IT for required support services at the ACU level.
- Space Management
- Management of exam room allocation resource, including communication to clinical department for session adherence.
- Continuous monitoring of exam rooms and allocation of clinical space utilization within the ACUs.
- Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment
- Patient Care
- In collaboration with ACU triads, develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation.
- Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements.
- Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.).
- Collaborate with the Administrative Manager, Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up.
- Collaborate with the Medical Director to support and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic).
- Clinical Performance
- Establish performance goals with ACU in alignment with UMMG goals.
- Partner Administrative Manager and Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principles.
- Resolves clinical and operational problems at the ACU level.
- Operational and Financial Performance
- Communicate performance metrics regularly to provider and staff in the clinics.
- Monitor operational and financial performance metrics at the ACU level and support continuous improvement.
- In collaboration with triad leadership, participate in ACU level financial planning for upcoming year.
- Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed.
- Core Responsibilities
- Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards, and guidelines.
- Evaluates supporting function operations, identifying areas for improvement
- Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership
- Represent UMMG on committees
- Attend and provide leadership within the ACU Leadership and Site Leadership Meetings
- Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner
- Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed
- Participate actively and provide data, action planning and other administrative leadership to the periodic, weekly, and monthly meetings
- Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise
- Performs other duties as assigned
- Associates Degree or an equivalent combination of education and experience.
- Previous experience in providing team leadership or direct supervision of staff in a healthcare environment.
- Demonstrated ability to facilitate teamwork necessary to leverage day to day operations.
- Demonstrated effective communication, interpersonal and conflict management skills.
- Demonstrated skill in change management.
- 2 years direct supervisory experience.
- Certification as a Medical Assistant.
- Bachelor’s Degree in Healthcare Administration, Business Administration, or Clinical field.
- Knowledge of the University of Michigan policies and procedures.
- One or more years’ experience in ambulatory care.
- Demonstrated experience with process improvement
- Familiarity with University policies, procedures and electronic system
Base schedule is Monday - Friday, days 8:00am - 5:00pm, includes evening and Saturday rotation.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.