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Job Summary

 We are seeking a compassionate, enthusiastic, and self-driven Medical Assistant Associate to support the Non-Cancer Infusion ACU.  This individual will share our priorities which include: high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.


Provides clinic support to the Non-Cancer Infusion ACU, practices in a pediatric ambulatory care clinic setting.


Review non-cancer infusion schedule daily with clinical team to ensure proper coverage.  Efficiently and effectively prepares and organizes exam and infusion bays with appropriate equipment and supplies.  Obtains and records accurate/pertinent intake information that includes preparing medical information and reports, medical history, medication information, allergies, surgical history, and etc.

Direct Patient Care

Assists clinical team during patient visits, taking and recording vital signs, and able to confidently share information with patient and family as directed.  Follows proper infection control procedures when cleaning and caring for all instruments, medical equipment, exam and infusion bays.  Prioritizes and multi-tasks to ensure optimum patient flow; identifies holdups and notifies patients if infusion schedule runs behind. Helps facilitates patient transport to and from Pediatric Specialty Ambulatory Care Unit.

Clinical Support Processes

Prepare the non-cancer infusion area for incoming patients. Stock and organize the non-cancer infusion clean room, exam rooms, bays and nutrition area.

Performs administrative duties such as scheduling, faxing, copying, imaging, distributing information packets, supply inventory, stocking printers with paper and toner, or other duties as directed by faculty and nursing. 

Individual must maintain an excellent rapport in person and via telephone with patients, families, faculty, and staff within a team setting.  Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.

Required Qualifications*

  • High School diploma or GED.
  • Graduation from a medical assistant program or an equivalent combination of education and experience (1 -3 years) is necessary
  • Knowledge of basic medical terminology.
  • Interacts effectively and builds respectful relationships within and between units and among individuals.
  • Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following procedures and protocols as appropriate by job function.
  • Ability to take direction from supervisor and multiple medical clinicians, as well as work independently and efficiently in a busy environment.
  • Responds positively to change, showing willingness to learn new ways to accomplish work.
  • Communicates effectively in ways that enhance productivity and builds respectful relationships.     
  • Demonstrates active listening, written, verbal, and information technology skills; shares relevant information.
  • Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
  • Must have good attendance record.

Desired Qualifications*

  • Experience in outpatient pediatric clinical setting.
  • Experience in infusion or procedural setting.
  • Knowledge of UMHS Policies and Procedures.
  • Experience with MiChart/Epic systems.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.