The Kellogg Eye Center is an internationally respected department as part of Michigan Medicine. We provide over 215,000 patient visits per year in 10 different locations in and surrounding Ann Arbor. With 100 faculty members, 21 residents, and 10 clinical fellows we strive to provide the best eye care available anywhere in the world. Our purpose is to improve lives through curing, treating, and preventing eye disease. Our guiding principles are teamwork, caring, integrity, and innovation. Together, we use our purpose and guiding principles to align ourselves both as individuals and as an organization to achieve our vision of improving lives around the world by enhancing vision in others. We are a USNWR top 10 program and are seeking individuals who wish to enhance the strength and capability of our workforce to help us become even better at the work that we do.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
The Senior Coordinator/Specialist will oversee the coordination and management of all surgical and clinical billing functions in the Kellogg Eye Center Grand Blanc office. As the only non-HOPD facility in the KEC community of offices, surgical and billing functions will be primarily managed onsite. On a day-to-day basis, responsibilities include but are not limited to:
- Utilize EMR to access patient information and perform routine and higher level clerical functions
- Schedule appointments, surgery and ancillary testing within the Michigan Medicine system and at outside facilities
- Assist patients with payment questions, collect payments and arrange payment plans
- Process authorization for services and procedures
- Manage and process referral and authorization work queues for surgery and billing
- Act as KEC’s liaison with partnering surgery centers outside of the Michigan Medicine network
- Monitor compliance with local networks
- Schedule and document surgery details and communicate with interdisciplinary teams at multiple surgery center locations
- Serve as representative of the surgery schedule team on various committees and workgroups to promote standards of care and process improvement
- Participate actively in efforts to improve processes that will enhance the experience on internal and external customers, including the lean in daily work huddles and processes
- Collaborate with staff to ensure proper coordination of services and contribution to patient satisfaction
This individual will also serve in the preceptor role in partnership with the clinic manger on all clerical functions that are needed to be completed. They will lead administrative tasks that involve process improvements, change implementation, staff development and provider schedule resourcing. They will be an integral piece in helping coordinate between centralized ophthalmology functions and specific clinical/clerical needs within Ophthalmology.
The ideal candidate will possess excellent written and oral communication skills, a team-based orientation, a high level of professionalism and diligence to identify and reduce errors and inefficiencies that contribute to decreased patient satisfaction or clinical outcomes. Additionally, the ideal candidate will be an advocate for patients and their access to the highest quality ophthalmic care regardless of perceived background or insurance status. The Clinical and Surgical Coordinator/Billing Specialist must support faculty, staff, and patients within the clinic, and ultimately, the Department of Ophthalmology while fostering the fulfillment of Michigan Medicine’s tripartite mission
- High school diploma or GED
- 5+ years of progressively responsible experience in health care
- Knowledge of basic medical terminology
- Demonstrated ability to lead a team or project
- Experience facilitating and coordinating a patient’s continuum of care, as well as, identifying and recommending appropriate resources available.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
- Associates or Bachelor’s Degree
- Experience or knowledge in the field of ophthalmology
- Previous experience with MiChart (Epic) or other electronic medical record (EMR)
- Experience working within a large, complex health care setting
- Proficient in programs and applications for reporting of metric data
- Previous leadership experience
- Familiarity with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation
Monday-Friday, dependent on clinic operation hours
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.