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Job Summary

This position is responsible for providing assistance in the delivery of patient care and cooperatively managing patient flow in a fast paced outpatient setting; performs testing and other complex diagnostic tests within the scope of practice; works with Occupational Health Services staff, to support clinic operations; and, works with the Health System and Campus departments to ensure all employees are managed appropriately.



  • Manages patient flow by rooming patients according to OHS procedures
  • Complete Patient intake that includes but is not limited to documenting chief complaint, measuring vital signs, height and weight, visual acuity tests, Strep screening, Snellen eye test, UA dip, POC testing, Audio and Spirometry testing, EKG’s, Injections
  • Performs testing as applicable that includes, but is not limited to, administering and reading TB skin tests, Immunizations, Phlebotomy, Ishihara test,
  • Assists with joint injections, dressing changes, applies bandages, eye irritations, aseptic and isolation techniques
  • Accesses MCIR to obtain medical records as needed
  • Drug Screens: For Cause, HPRP, Police pre-employment drug screens
  • Performs New Employee Assessments according to the OHS virtual workflow
  • Utilize training received to perform qualitative and/or quantitative Fit Testing.
  • Tests and trains employees on the proper fit, use and care for N95 respirators, PAPR and other respirator products as appropriate and defined by policy
  • Educates and trains employees on appropriate PPE use that includes donning and doffing and other PPE usage as defined by MM policy.
  • Maintains inventory stock and order at the direction of the MA lead and/or Manager
  • Prepares patients for examinations
  • Assists in training new employees on clinic processes and procedures
  • Utilizes equipment and tools required to perform job and assists in keeping equipment clean, and operating per manufacturer guidelines
  • Obtains diagnostic results from clinical information systems and assists with scheduling appointments
  • Provides general clerical support and completes data entry as directed
  • Provides outstanding customer service, answers multi-line phones, prepares, maintains, distributes and updates appointment schedules
  • Mail confirmation of appointment, notification of reschedule and reminders to patients
  • Obtain, record and relay medical test results to providers
  • Complete financial documents including type of visit, reason for service, charge for service and diagnostic codes
  • Provides information to patient regarding billing procedures
  • Determines the necessity within an established guideline for immediate attention for patient conditions of an urgent nature
  • Provides medical surveillance testing and general clerical duties that support the medical surveillance program.
  • Coordinates appointments within sub-specialties
  • Maintains monthly expiration logs on all medical supplies
  • Escort patients to X-ray, ED, etc…

Other Related Duties:

  • Practices within the scope of license, certification, or registration.
  • Complies with all applicable continuing education requirements.
  • Complies with all University of Michigan and departmental standards and expectations.
  • Supports the department’s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes.
  • Performs other duties as assigned

Required Qualifications*

  • Graduate from Medical Assistant training or equivalent
  • 3-4 years’ experience as a Medical Assistant working with adult population
  • 1-3 years’ experience working in a health system or equivalent experience
  • Strong organizational and prioritization skills with ability to handle multiple responsibilities in a fast-paced environment
  • Demonstrated effective problem solving skills
  • Demonstrated proficiency with computer skills, Microsoft Office software, Outlook and other applicable platforms
  • Ability to complete basic clerical/support tasks, including proper telephone technique, typing, computer and data entry skills
  • Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting

Desired Qualifications*

  • Occupational Health experience
  • Health RX, MiChart and/or other electronic health record system experience
  • Certification as a Medical Assistant
  • Medical Terminology
  • CPR Certification

Additional Information

Physical Requirements:

The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations: ability to work in a sedentary position for long periods of time, ability to communicate/ exchange information, fine motor coordination/dexterity necessary for keyboarding or typing, and may require reaching, bending, twisting, stooping, moving about, lifting of up to 10 pounds, etc., with or without the use of assistive/adaptive devices. Able to use pressure squeezing nebulizer in 10-30 increments per fit test.


Staff members may have routine exposure to all chemical inventory, inclusive of hazardous materials, including but not limited to: the office, hospital and clinics.  Chemical inventory reference materials are available to all staff in the form of hard copy and on-line Material Safety Data Sheets. 

Staff may carry out assignments at the hospital, clinics, campus departments and the OHS clinic.   Staff may drive their personal vehicle and/or walk on uneven surfaces to these various work site locations in all weather conditions on a regular basis. 

This description is intended to indicate the kinds of tasks and levels of work and/or difficulty that will be required of positions given this title and shall not be construed as declaring what the specific duties and responsibility of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under their supervision. 

Supervision Received From:        OHS Manager

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.