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Job Summary

Posting Title:  Chief Quality Officer UMH

Job Title:  Chief Quality Officer, UMHS (104070)

Effort: 75-80%

A cover letter is required for consideration for this position and should be attached as the first page of your CV.  The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary/Overview:

University of Michigan Health is seeking a Chief Quality Officer (CQO) to lead the Department of Quality and promote and advance quality efforts across the clinical enterprise.  University of Michigan Health (UMH) Department of Quality encompasses a variety of inter-related functional areas designed to influence and promote Quality and Safety serving the needs of UMH patients across the continuum of care. The UMH Quality Department functions include activities relating to Patient Safety, Clinical Quality, Continuous Performance Improvement, Data and Analytics, project management, coordination of the quality performance aspects of UMH’s payer relationships and ensuring consistent quality care at all UMH facilities and affiliate partner locations.

The Chief Quality Officer (CQO) will be responsible for the overall system Quality and Value strategy and is accountable for the execution of system Clinical Quality and Value priorities across the clinical enterprise. The CQO is responsible in supporting the drive to Value for our patients by ensuring the highest level of safe, appropriate and quality care while reducing the overall cost of care. The CQO will be an active leader in the development and deployment of the system strategic plan for Quality and Value. In partnership with various executive, Operating Unit, clinical leaders, and the UMH Patient Safety Officer the CQO will drive measured improvement in Quality of care for all UMH patients – achieving superior health outcomes.

The CQO will provide leadership and management of the Quality Department and will be responsible to provide vision, administration, and oversight of the Quality functional areas. The CQO will directly manage the leaders in Quality Department and will be responsible for their performance and development. The CQO will also ensure that all members of the Quality Department are aligned, empowered and held accountable for improving the quality, safety, and reliability of patient care directly in partnership with key stakeholders throughout the organization, the University, local community, and our statewide partners. The CQO will harness the knowledge and training gained through interactions with other leading and industry organizations and inform broad performance improvement in all areas of Quality for the clinical enterprise. 

The CQO will design and oversee a coordinated and comprehensive clinical quality management system to continually measure, monitor, and improve performance. The CQO will facilitate the development and execution of integrated strategic priorities across the system, Operating Units, clinical departments, and UMH strategic affiliates. The CQO will partner with clinical and operational leaders to implement evidence-based standards, guidelines, practices, and care delivery models to enhance Quality across the organization, with an emphasis on High Reliability principles. The CQO will also facilitate evaluation, mentoring, and development of clinical leaders across the clinical enterprise in all areas relating to the promotion of Clinical Quality and Value.

Scope

The activities of the CQO encompass the entirety of the University of Michigan Health including University Hospital (UH)/Cardiovascular Center (CVC), Children and Women’s Hospital(C&W), Ambulatory Care Services, clinical staff, support staff, faculty, learners, and UMH affiliates, as appropriate.

Organizational Relationships

The CQO reports to the Chief Medical Officer, University of Michigan Health.  Direct reports include the Administrative Director of Quality, and leaders of functional areas within the Department of Quality. The Chief Quality Officer partners closely with the Patient Safety Officer to drive organizational change to enhance both quality and patient safety. The Office of Patient Safety shares the administrative structure in the Department of Quality. The CQO provides functional supervision of Operating Unit clinical quality staff and leaders.  The CQO partners with UMH and Operating Unit leadership to effectively improve Clinical Quality and Value.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

  • Assess and prioritize Quality performance in comparison with internal and external benchmarks to develop, communicate and execute the Strategic Plan for Quality across the clinical enterprise.
  • Prioritize system initiatives in conjunction with other clinical and operational leaders and set performance targets for each initiative.
  • Develop and partner to manage the Collaborative Quality Initiatives (CQI’s) to enhance alignment of quality improvement and appropriate data sharing.
  • Manage allocation of system resources for Clinical Quality and Value management, while ensuring ongoing competency and optimal utilization based on the system priorities.
  • Manage effective execution of system priority initiatives by integrating the functions of the Quality Department (e.g. performance improvement, data and analytics, training and education).
  • Develop structures and processes to coordinate Quality activities across the organization.
  • Support Operating Unit executive leadership in the design and execution of Operating Unit-level Quality programs.
  • Assist senior leaders in acquiring up-to-date knowledge of industry trends related to all elements driving value creation (e.g. quality, safety, and patient satisfaction) and principles of High Reliably.
  • Understand industry leading practice and innovative approaches to Quality and Value creation.
  • Maintain a deep understanding of the market’s pace of transition to value-based reimbursements and identify implications to the Quality Department activities and clinical program.

Required Qualifications*

  • Eligible for a faculty appointment within the University of Michigan Medical School.
  • Able to serve as an active member of the medical staff in respective specialty.
  • Considerable demonstrated experience with transformational organizational change.
  • Minimum three years of significant leadership experience in a highly matrixed institution
  • Progressive leadership and responsibility experience in clinical quality with demonstrated ability in design and implementation of performance improvement activities.
  • Demonstrated experience with principles of High Reliability Organizations.
  • Experience in leading quality improvement activities in the health care setting providing expert level understanding of the art and the science of quality improvement and patient safety.
  • Demonstrated experience using electronic data systems and sophisticated data analysis in support of system-wide clinical quality improvement activities.
  • Demonstrated ability to translate broad strategies into specific objectives and initiatives
  • Demonstrated effective leadership skills of delegation, organization, and coordination of the intra-department activities and inter-department integration.
  • Demonstrated integrity and respect for others and values teamwork and collaboration in interpersonal interactions.
  • Ability to analyze complex problems, develop recommendation and solutions, communicate those to multiple stakeholders and drive successful implementation.
  • Successful experience with leading system level change and transformation efforts.
  • Experience developing and executing clinician engagement strategies and change management programs.
  • In-depth knowledge of national clinical quality and performance improvement trends.
  • Experience with continuous performance improvement methodologies, e.g. PDCA, Lean, Six-Sigma.
  • Demonstrated excellent written and verbal communication skills.

Desired Qualifications*

  • Published and nationally active in healthcare quality topics and issues.
  • Displays insight and knowledge regarding challenges and pressures facing providers.
  • Demonstrates advanced skills at data management and analytics.
  • Possesses knowledge of management principles, practices and methods.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

 

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.