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Job Summary

Cancer Center, Infusion Lead Office

The Rogel Cancer Center is a University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults. We are located at 1500 E. Medical Center Drive in Ann Arbor, MI.  We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in the goal of crafting the ideal experience for our patients, families and employees.

Why join the Michigan Medicine Cancer Center?

As a Patient Service Associate (PSA) with Michigan Medicine, you will use a variety of clerical, computer and interpersonal skills.  We’ll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence). You will work directly with other departments, within and outside of the Cancer Center, to coordinate patient care. Our PSA Teams are close-knit groups with a focus on patient care that provide continual learning opportunities. This is a full time, 40 hours/week position. 

What perks and benefits can you look forward to?

  • Excellent medical, dental and vision coverage,
  • Generous PTO program.
  • Tremendous team support.
  • Advancement opportunities.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


  • In this position, you will work within the infusion area to manage appointment add-ons and cancellations. 
  • You will provide just-in-time, in-person support to our clinic staff and infusion nurses.
  • You will be responsible for scrubbing the grids for scheduling accuracy and proper utilization of resources. This work requires understanding of various complex scheduling guidelines for over 500 infusion regimes.
  • You will prepare daily reports and participating in daily huddles
  • You will be responsible for supply ordering for the infusion staff
  • You will take direct patient calls and route them to the appropriate clinic.
  • This position works closely with the infusion scheduling team and is able to cross-over.
  • Our Patient Service Associates are a fast-growing team of dynamic, flexible and dependable professionals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population. 

Required Qualifications*

  • What minimum qualifications are required?

  • Graduation from high school or GED.
  • To set yourself apart from the pack, exemplify your determination to be a flexible team member passionate about the patient and willing to learn.
  • Exceptional interpersonal skills and the ability to work well within a team setting. 
  • Ability communicate effectively. 
  • Demonstrated active listening, written, verbal, and information technology skills. 
  • Associate level: 2-3 years of related experience. 

Desired Qualifications*

  • Associates Degree
  • Knowledge of University policies and procedures.
  • Working knowledge of medical terms, testing and procedures is desired.
  • Previous clerical work in a hospital setting.
  • Demonstrated proficiency with EPIC/Cadence.
  • Experience working within a large, complex healthcare setting.
  • Familiarity with Michigan Medicine's electronic health record system.

Work Schedule

Monday-Friday 40 hours

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.