How to Apply
Applicants will only be considered after successful completion and submission of the following:
- Completed application via the UM Careers website
- Letter of Intent
- Updated curriculum vitae
- 3 letters of recommendation, one from direct supervisor encouraged
- Have letters of recommendation emailed to email@example.com
The role of the Pharmacy Assistant Director, Community Pharmacy Services is to lead and grow an innovative, technology-driven, and patient-centric pharmacy care model. This role sets the tone for UM Health’s Community Pharmacy culture, performance, and reputation and will:
- Push forward systems and technology in the spirit of patient convenience, accessibility, and cost efficiency
- Work inclusively to hire, develop and engage high-value, high-performing employee team members
- Own the development, monitoring, and improvement of operational, clinical, and experience metrics
- Engage physician and nurse colleagues
- Work closely with external stakeholders to develop and improve services
- Create mechanisms to obtain and derive insights from patient and partner feedback
- Monitor performance data, identify improvement trends and opportunities, and prepare findings
- Remain current and knowledgeable about operational and quality standards and guidelines
- Be responsible for preparing for and participating in quality related meetings
- Collaborate with pharmacy leaders to develop and monitor dashboards, metrics, and Key Performance Indicators (KPIs)
- Be responsible for collaboration between operations, clinical, industry relations and revenue-driving functions
This leader is expected to drive institutional innovation in conjunction with the other enterprise leaders in pharmacy and other corporate functions (such as HR, Finance, and Shared Services).
This role requires a strong general management and team orientation, with business process skills and clinical knowledge, and is accountable for service performance, customer satisfaction, quality and financial performance. This role reports to the Director of Ambulatory, Oncology, and Research Pharmacy Services.
For more information about the UMHS Department of Pharmacy Services, see our annual report at: https://www.medicine.umich.edu/dept/pharmacy/pharmacy-annual-report
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
- 5 years of pharmacy leadership/management experience OR completion of a pharmacy administration residency with commensurate experience
- 3 years of which demonstrates leadership experience in managing operations, teams, and business processes in a pharmacy-based environment, including oversight and accountability of financial budgets, team development, and planning
- Completion of PGY2 administration residency or equivalent years of pharmacy experience
- MBA or similar post-graduate education degree
- Demonstrated experience with healthcare or pharmacy technologies, software, and systems
- Demonstrated project management capabilities; meticulous attention to detail and strong organizational skills
- Strong communication, verbal and written, and ability to influence and drive desired behaviors
- Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives
- Experience in Community or Specialty Pharmacy Operations preferred with proven ability to understand and translate strategy into operational decisions
- Knowledge of Pharmacy Regulations
- Experience managing multiple and/or diverse service areas including operations and teams
This schedule for this position includes dayshift responsibilities
This position will report to the Director of Ambulatory, Oncology, and Research Pharmacy Services
Assistant Directors provide direct supervision of supervising and patient care pharmacists, technical staff, residents, and students working in their area including completion of job assignments and assuring adherence to institutional policies and procedures.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.