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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Provide excellent customer service to patients by scheduling appointments by phone and in person, performing check-in and check-out.  Scheduling various complex procedures and interventions within the FDC and coordinate with other disciplines. Answer multi-line phones, enter billing charges, obtain insurance authorizations, and verify insurance.  Address physicians, staff and patients’ needs in a busy, fast-paced clinic.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Perform clerical tasks that include triaging patient phone calls, basic computer, and data entry skills.  Greet patients and check them in for appointments.  Prepare daily patient charts, enter billing, filing, obtain outside records, scan records into the system and perform basic clerical duties.  Ensure that financial documentation, referring physician/PCP information and insurance information is obtained.

Schedule new and return visits via phone and in person, determining appropriate appointments based on diagnosis and urgency of request. Provide patient with appropriate information regarding upcoming appointments and procedures.

Required Qualifications*

  • High school diploma or equivalent education are necessary. 
  • Must present a professional and positive image when interacting with patients, faculty, management, and staff.
  • Excellent communication skills and the ability to work as part of a team.
  • Must be an organized, self-motivated, multi-tasker with strong problem-solving skills.
  • Possess excellent communication, organizational and effective time management skills. 
  • Outstanding customer service skills, team player and motivated self-starter.
  • Excellent attendance and punctuality is a must.

Desired Qualifications*

  • At least two years’ experience in a health care setting. 
  • Strong computer skills.
  • Knowledge of medical terminology.

Work Schedule

This position is 40 hours per week scheduled Monday through Friday. 

Work Locations

The Fetal Diagnostic Center and Treatment Center is located on the main medical campus of the University of Michigan in the Von Voigtlander Women's Hospital.  

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.