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Job Summary

General Position Description: 

Work in collaboration with multiple teams in the Transplant Center and Ambulatory Care unit. As a Float MA, responsibilities include but are not limited to supporting vacant positions and covering personal time off for other peers in various areas of Transplant.  Also completing assigned duties when not covering Personal time Off for various assigned areas.



Characteristic Duties and Responsibilities

  • Works collectively with all members of the areas in which assigned.
  • Assist in reviewing patient needs including requesting records, scheduling needs for patients, assisting with prior authorizations
  • Scheduling and coordinating diagnostic and lab testing for patients
  • Request appropriate patient records for review by physician
  • Inputting obtained records for patient history information, update Mi Chart /Phoenix EMR system accordingly.
  • Communicate effectively with team members, physicians, call center and other disciplines
  • Works collectively with members of all teams to ensure patient care follow up occurs.
  • Prepare clinic prep for all patients as needed.
  • Coordinate patient special needs as delegated by RN
  • Work closely with RN, other MAs and other disciplines across the Transplant Center and Ambulatory care unit
  • Maintain practice guidelines for patient care
  • Process in basket messages through Mi Chart
  • Assist with incoming mail, fax server while obtaining signatures, i.e. home care service, lab orders, etc. as needed
  • Faxing signed Home Health Certification forms


Supervision Received

General supervision is received from Transplant Center Nursing Director


Required Qualifications*


Required Qualifications

  • Graduation from an accredited Medical Assistant education program or equivalent combination of education and experience is necessary.
  • Demonstrated competence in a medical assistant role for a minimum of 3 years is necessary.
  • Promotion of teamwork and inclusive activities as noted by reference and or written evaluations


Minimum Qualifications

  • High School Education or equivalent
  • Graduation from an accredited medical assistant program, or an equivalent combination of education and 3-4 years of experience.
  • Working knowledge of medical terminology.
  • Ability to work well as part of a team, share resources, and adapt to change in a positive, constructive manner.
  • Excellent typing, data entry, and general computer skills; familiarity with common office programs such as Word and Excel. 
  • Strong attention to detail.
  • Excellent written & verbal communication, conflict resolution, and customer service skills.  Consistent use of correct spelling and grammar.
  • Effective time management and problem-solving skills, as evidenced by ability to work effectively with minimal supervision. Multitasking necessary for this position
  • Documented history of excellent punctuality and attendance.

Desired Qualifications*

  • Desired Qualifications:
  • Previous experience as MA support team member for at least one year.
  • Transplant Experience of at least one year.
  • Additional formal education in a health care field is desired.
  • College training
  • Certification as a Medical Assistant is desired.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.