Assist in the delivery of direct patient care, supporting providers in a complex, multiple physicians’ practice in an adult Urology & OB-GYN ambulatory care setting within Michigan Medicine’s Chelsea Multispecialty ACU and other locations as assigned for training and coverage including Chelsea/Dexter, SW Ann Arbor and N Central. Function as part of a team to cooperatively manage patient flow, perform routine laboratory support services; perform and assist in urological and gynecological procedures; maintain equipment; order and stock supplies; maintain orderly clinic environment; provide direct patient care as assigned by the Registered Nurse/and or Provider. Use electronic medical record (EMR), MiChart, to complete patient intake, enter point of care orders, enter point of care results, etc.
- Perform patient intake including taking patient vitals and recording the following in our electronic medical record: chief complaint, vitals, patient history: including medical, surgical, family, social (specifically including smoking history, packs per day, etc.) menses status (when applicable), medication reconciliation, allergies, and entry of point of care testing orders as assigned.
- Obtain medication prior authorizations.
- Enter point of care testing results into MiChart via Clinitek or manual entry.
- Provide clinic assistance by drawing blood, preparing specimens, and assisting patients.
- Specimen processing, bench lab tests and quality control monitoring, and immunization/medication administration.
- Prepare examination rooms, set up and assist in urological/gynecological procedures i.e., Cystoscopies, Prostate Biopsies, Penile dopplers, Cystometrograms, Cystograms, Bladder Irrigation, PTNS, Vasectomy, Botox, etc.
- Perform urological/gynecological procedures i.e., Uroflow, Pressure Flows, Bladder Scanning, Urinalysis, etc.
- Provides routine but complex instructions for patient procedures and treatments, as delegated by providers and nurses.
- Patient follow-up for normal and low complexity test results as directed by provider.
- Maintain, order, and assemble equipment, as necessary.
- Order clinic equipment and supplies, including medications.
- Patient instruction for durable medical equipment and test preparation (e.g., colonoscopy test prep, MDI/Spacers).
- Process prescription renewals as directed by a provider or RN.
- Medication administration per delegation guidelines or order for oral meds and injections. (acetaminophen/motrin, immunizations, Depo-Provera, Vitamin B12, PPD).
- Chronic pain management tasks per protocol (e.g., MAPS report, generating drug screening lab requisitions).
- Maintain and stock supplies in treatment rooms and exam rooms.
- Prepare and prep patients for procedures.
- Escort patients.
- Maintain POC lab.
- Perform check-in and check-out duties, as necessary, including demographic and insurance verification, scheduling, and collecting payments.
- Other duties, as assigned.
- Functional supervision received from Medical Assistant Senior, MA Supervisor.
- Administrative management received from ACU Administrative Manager.
- We do require that you have a high school diploma or GED
- Completion of a Medical Assistant Program or equivalent combination of education and 1-3 years of experience.
- Exceptional interpersonal skills and ability to work within a team setting is needed for success in this role
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
- Knowledge of basic medical terminology
- Must have history of excellent attendance and punctuality.
- Demonstrated abilities to efficiently manage time and prioritize multiple tasks.
- Competence in computer usage, telephone etiquette, participate in team and staff meetings, and follow clinic guidelines and protocols.
- You will be required to do some moderate standing and walking, as well as lift, position, push, and/or transfer patients.
- Certification as an MA.
- Urology/OB-GYN experience preferred.
- Experience working within a large, complex health care setting.
- Familiarity with UMHS electronic medical record systems.
- Knowledge of University policies and procedures.
The facility is open 7:00 AM – 5:00 PM Monday-Friday. We are flexible in scheduling, and request that you are also flexible in working various shifts.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.