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Job Summary

Supervisor: Joslyn Brown

This is a temporary professional position available until May 31, 2022, with the possibility for extension.  This position requires the ability to respond to campus crisis situations within 30 minutes while serving on-duty.  On-campus accommodations are available during duty weeks. 



  • Manage and process resident meal plans assignments, billings, adjustments, and refunds.
  • Manage and process payments and invoices to third party vendors. 
  • Oversee kitchen equipment and inspection process; renew health department licenses.
  • Posts and reconciles student meal plans.
  • Serve as the primary point of contact for meal plan and Maize money inquiries including communicating with students about meal plan options and usage. 
  • Manage and process Maize money.
  • Coordinate guest housing arrangements, inquiries, bookings, contracting and invoicing of all conferences and guests.
  • Serve as the primary liaison between department and Facilities Services to ensure spaces are cleaned, repaired and ready for occupancy.
  • Assist with developing a comprehensive deferred maintenance plan that includes furniture replacement.
  • Oversee the development and implementation of protocol in response to facility emergencies and or questions/concerns request and complaints from students and parents and University officials.
  • Create database tracking for inventory management and room condition reporting.
  • Assist with student housing and assignment related matters as directed.
  • Develop manuals and documentation of processes and procedures for all related job functions. 
  • Provide 24 hour on-call first response coverage on a rotating basis.
  • Work evenings and weekends as needed.
  • Serves as a mandatory reporter (Clery Act) and responsible employee (Title IX) and immediately reports related incidents according to federal mandates and university policies. 
  • Other duties and responsibilities as assigned.

Required Qualifications*

  • Bachelor's degree or equivalent combination of education and experience.
  • 1-3 years of experience working in residential life/housing or related experience.
  • Demonstrated attention to detail.
  • Proven experience to handle multiple tasks, set priorities, and work to meet deadlines. 
  • Ability to manage a diverse workload in a timely and professional manner. 
  • Demonstrated strong communication skills.

Desired Qualifications*

  • Experience using residential management software applications and student accounts mainframes.
  • Considerable proficiency using MS software.

Additional Information

This position requires a flexible schedule with an occasionally heavy load of evening and weekend commitments and 24/7 response to crisis, while maintaining a visible and predictable presence in the main office during a significant portion of the business hours.  The successful candidate needs to regularly walk through all residential facilities.  While performing the duties of this position, the employee may be required to access all floors and public areas of the residence halls. Reasons for floor access may include but are not limited to, facility and safety inspections, emergency response student policy violations and safety concerns, staff member observation, and availability and outreach to residents.  In instances of emergencies, this position must be able to respond in a timely manner appropriate to the situation. 


U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.