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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Receive and assist patients, visitors, and staff.

Schedule patient appointments with patients and/or referring clinic.

Monitor waiting area activity and assure a clean, organized, and safe environment.

Promote personal comfort and convenience of patients and families by routinely checking their needs.

Provide information regarding hospitals and community services as needed.

Process and compile patient paperwork for exams and clinical staff.

Answer incoming phone calls and triage to appropriate location.

Accurately record any phone messages and assure they are forwarded appropriately.

Call patients to remind them of upcoming appointments.

Utilize paging system to contact appropriate staff as required.

Prepare patient itinerary and all other appropriate correspondence.

Demonstrate ability to complete multiple tasks independently.

Identify and track reoccurring operational problems and participate in resolution.

Required to have knowledge and adhere to University and Departmental policies and procedures.

This position requires a pager to be carried 24/7. Reply to pages promptly.

Required Qualifications*

High School Diploma or GED.

3-4 years of customer service experience.

Knowledge of basic medical terminology.

Exceptional interpersonal skills and ability to work well within a team setting.

Communicates effectively.

Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

Prior experience performing complex scheduling.

Familiarity with obtaining medical records or professional medical billing.

Financial counseling experience for healthcare patients.

Working knowledge of MiChart (Cadence, EpicCare, and Radiant)

Experience in a health care environment.

Work Schedule

40 hours - float/rotating shift, schedule to be determined. 

Work Locations

Float, no set work location. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.