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Job Summary

The Michigan Medicine Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic and prosthetic services for adults and children. The 30,000 square foot facility is located at 2850 S. industrial Hwy, Ann Arbor, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Why join the Michigan Orthotics and Prosthetics Team?

We provide state-of-the-art services to adults and children requiring orthotic and prosthetic devices and are committed to providing outstanding customer service. For over 100 years the University of Michigan Orthotics and Prosthetics Center has provided exceptional service to a diverse patient population. As an integral member of the Orthotics and Prosthetics team, you will play an important role in providing administrative support and share our priorities which include high quality medical care, excellent customer service, safety of our staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal patient experience for our patients, families, and employees.

Perks and Benefits

  • Excellent medical, dental and vision coverage
  • 2:1 Match on retirement savings
  • Generous PTO program

Responsibilities*

What skills would you be responsible for?

  • Serve as the O&P receptionist, providing excellent customer services to faculty, students, staff/clinicians, and visitors. Manage all incoming non-patient calls, directing inquiries as appropriate.
  • Manage/maintain the Medical Director’s calendar and provide administrative support for ACU specific activities.                
  • Order and maintain office supplies and copiers.
  • Manage the daily attendance process by updating the departmental calendar, attendance tracking document and distribution to staff.
  • Process departmental PTO requests, including verification of PTO balances, ensure appropriate level of coverage, communicate approvals, maintain documentation, and update departmental outlook calendar for payroll reconciliation.
  • Maintain O&P email distribution groups, internal staff directory/home/phone and staff lists.
  • Assist in the recruiting process by scheduling interviews, provide admin/clerical support for the onboarding of new staff, coordinate orientation/training meetings and distribute orientation packets.
  • Work closely with other departments across the organization, such as KMS Billing, Research, Marketing to coordinate/schedule meetings and conferences.
  • Block/update MiChart clinician grids (as appropriate) for participation in key meetings.
  • Record/distribute minutes for various meetings.
  • Provide cross coverage for administrative assistants across the CMC/PM&R segment.
  • Serve as a residency coordinator/aid the O&P Residency Director- maintain all applicant materials, manage applicant process/data, coordinate/schedule interviews, assist with the onboarding process, process NCOPE payments, etc.
  • Perform timekeeping functions and payroll reconciliation as it relates to all clinical and technical staff.
  • Reconcile P-Card charges, travel, and other expense reports.
  • Manage/maintain the ‘Fabrication QA’ Access database, including daily data entry of rubric scores & appropriate follow-up to ensure completed documentation/scoring for all O&P devices.
  • Maintain/track continuing education and registration/membership to ensure ABC compliance.
  • Manage day to day facility operational issues and work closely with maintenance, bio-med, HITs, etc. to resolve/fix equipment/machinery breakdown in the lab/patient rooms, custodial, building and computer issues.
  • Track staff training mandatories to ensure compliance.
  • Assist with special projects as needed to support the goals and objectives of the department.
  • Support staff with UMHS safety policies and procedures.
  • Additional duties as needed and delegated by Administrative Manager.

Required Qualifications*

  • Associates degree in healthcare administration, business administration, or related field or an equivalent combination of education and experience.
  • Minimum of 4 years of experience.
  • Proficiency in Microsoft Office software, as well as other databases, e-mail, and calendar-keeping software.
  • Strong interpersonal skills and ability to successfully work with all levels of faculty and staff.
  • Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities.
  • Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge.
  • Team oriented individual.
  • Ability to exercise a high level of initiative, discretion, and judgement regarding sensitive and confidential matters.

Desired Qualifications*

  • Knowledge of University policies and procedures
  • Demonstrated ability to work effectively with individuals and groups from a variety of identities, culture, backgrounds, ideologies, including personal and social identities.
  • Experience with MiChart.
  • Knowledgeable of medical terminology, preferably in the field of Physical Medicine, Orthotics and Prosthetics.

Work Schedule

This will be a Full-Time (Non-Exempt), 40 hours per week; 8:00am – 5:00pm, Monday – Friday schedule.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

 

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.