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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Division Summay

Clinical & Revenue Cycle IT 

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon every day. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine (MM). CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the MM staff. Staff within CRC often interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel MM into the future.

Job Summary

The MiChart (Epic) support team at Michigan Medicine seeks an Application Coordinator to develop, support and maintain Epic Ambulatory and Population Health functionality and workflows. The Application Coordinator must have at least one Epic Certification


The Application Coordinator responsibilities include:

  • Work with users to document current workflow processes and collaborate with users in identifying, defining and documenting process improvement options and alternatives.
  • Analyze business workflow and system needs for new features and enhancements
  • Present concepts in a concise and focused manner, including narrative or process diagrams to facilitate understanding.
  • Encourage development of training and testing plans to ensure design meets the defined requirements
  • Provide support and triage incidents and issues related to application.
  • Take ownership of issues and works with client other support staff and vendor to facilitate resolution
  • Participate in software upgrade projects of varying complexity. Including review of release documentation, analysis of new functionality to determine how it is used.
  • Work within define timelines.
  • Understanding of data warehousing and data management in a healthcare environment
  • Maintain regular communication with Vendor representatives.
  • Facilitate analysis of problem to solve and develop solution options.
  • Prioritize and implement requested changes to the system.
  • Work with internal (MiChart/HITS) and external teams (Epic) on integrated issues and configuration
  • Coordinate the life cycle of a change (design, build, test, educate, communicate)
  • Comply with internal procedures to use in conjunction with Epic applications.
  • Maintain complete Analysis/requirement/build documentation in Service Now
  • Take on call responsibilities as assigned by manager
  • Participate as knowledge owner for specific functionality as assigned by manager
  • Assist other AC’s with functionality in which you are the knowledge owner
  • Provide support and maintenance for the ambulatory EMR

Required Qualifications*

  • Bachelor’s degree or equivalent combination of education and experience. 
  • 2-5 years' experience in healthcare or related field. 
  • Ability to work collaboratively with teams of all sizes.
  • Ability to multi task complex work assignments. 
  • Exceptional communication skills, professional image, confidence in managing complex business systems.

Desired Qualifications*

-Experience and certification in an Epic application (EpicCare Ambulatory, Healthy Planet). Business Analysis and workflow experience. 

-Core Competencies. Skills and characteristics of a successful Application Coordinator include the following:

  • The ability to lead meetings, prioritize work, resolve conflicts, and manage a project plan.
  • Strong communication and follow-up skills.
  • Strong problem analysis skills

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. 

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.