Apply Now Clicking "Apply Now" opens the link in a new window.

Job Summary

A cover letter is required to apply for this posiiton.

The primary function of the Director of Operations, Supply Chain Services is to evaluate, develop, and implement a reliable, dynamic, and responsive inventory management strategy using foundational continuous improvement methods to ensure clinical and support teams have the medical devices and medical grade linens they need to support our patients, families, and themselves.

This role will support project teams and operational teams in their daily work.   The responsibilities will include developing policies, procedures, programs, projects, budgets as well as evaluating and defining techniques and performance measures that are consistent with University of Michigan Health’s strategic direction and bound by sound principles of supply chain and inventory management.  Policies and procedures will guide and support services, assess and improve department performance, and ensure orientation and continuing education of departmental staff.  Effective execution of these responsibilities will involve working with multiple functions and business units across patient care and other support service areas and the University, building and strengthening relationships with Michigan Medicine leadership, across other supply chain team, as well as with key suppliers and other customers.

The position has primary responsibility for operational teams providing daily tactical and administrative support to execute the defined strategy, utilizing the policies and procedures of UMH Supply Chain Services.

This person will identify resources/space needed by the department to align with department and health system priorities and will participate in the selection of outside services especially related to the primary medical device/commodity distributor.  They serve as a key promoter of Supply Chain Services in support of the mission of UMH.

SUPERVISES:  Supply Chain Operations personnel including support for 180 FTE across professional, managerial, and bargained for team members responsible for inventory and logistics management of medical devices and medical grade linen as well as key logistics management for all goods at all dock entry points on the main medical campus. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Execute the infrastructure project plan for the facility. This includes the implementation of the standardization programs for all inventory management functions and use of enterprise tools.
  • Coordinate, manage, coach, evaluate and discipline as necessary Supply Chain personnel assigned to this role
  • Determine staff qualifications and define competencies for all roles and role levels assigned
  • Lead, manage and participate in a variety of projects in support of logistics and supply chain initiatives across the enterprise
  • Execute the supply chain performance measurement plan associated with inventory management and enterprise functions at the facility and report these results to leadership in an accurate and timely manner
  • Execute a continuous improvement program for inventory management functions assigned to this role
  • Lead and support process analysis and improvement initiatives using A3 problem solving and root cause analysis, value stream maps, cost analysis, problem solving/root cause analysis, and other appropriate analytical and quantitative methods
  • Act as Supply Chain Services Lead for emergency management program development and participation on the Emergency Management Operations Committee
  • Analyze processes and costs of alternatives for meeting capacity, distribution, and fulfillment strategies
  • Collaborate with suppliers and external service providers to identify and evaluate opportunities for supply chain efficiency and cost reduction 
  • Collaborate with other supply chain leaders and teams across the institution to build reliable and consistent supply chain processes
  • Actively seek ways to control costs without compromising patient safety, quality of care, or the services delivered
  • Attend in-service presentations, and complete mandatory education week including, but not limited to, joint commission readiness, infection control, patient safety, quality improvements, MSDS and OSHA Standards.


  • Prioritizes needs and aligns resources in support of UMH’s strategic direction
  • Communicates clearly and concisely
  • Inspires and guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Oversees the development, deployment and direction of complex programs and processes
  • Articulates knowledge and understanding of organizational policies, procedures, and systems
  • Demonstrates proficiency in using information systems effectively, i.e. ERP inventory systems and related inventory & receiving technology appropriate for supported roles
  • Applies tools and processes to successfully manage to budget
  • Assesses work activities and allocates resources appropriately

Required Qualifications*

  • Bachelor’s or master’s degree in supply chain management, business, or healthcare administration.
  • A minimum of 5 years of leadership experience in Supply Chain Management, with demonstrated experience in the acute healthcare sector
  • Demonstrated success using A3 problem solving and other Lean concepts
  • Demonstrated experience and commitment to Servant Leadership
  • Demonstrated commitment to humble inquiry
  • Demonstrated success using data driven decision making and outcomes-based performance
  • Demonstrated success crafting, refining, and implementing policies and procedures
  • Demonstrated ability to manage people, build teams and communicate effectively
  • Demonstrated familiarity with all phases of project management including successful project leadership
  • Demonstrated interpersonal skills
  • Demonstrated success managing aligning priorities for teams
  • Demonstrated use of business and management principles, leadership strategies and strategic planning
  • Demonstrated knowledge of economic and accounting principles, along with forecasting and analyzing operational and financial information
  • Demonstrated success managing to budget
  • Demonstrated commitment to diversity, equity, and inclusion principles

Desired Qualifications*

  • Experience managing and supporting bargained for teams
  • Experience with visual management principles
  • Experience building inventory programs into new hospitals
  • Experience working in a matrix organization
  • Experience managing using A3 cascades
  • Experience with Daily Management Systems

Work Schedule

Monday-Friday 8a-5p with additional work as needed for leadership role.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.