How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
We have an exciting opportunity to join our surgery scheduling team supporting a variety of services within the Department of Otolaryngology. This individual will primarily schedule Otolaryngology patients for inpatient and outpatient surgical cases for the following locations/operating rooms: University Hospital, C.S. Mott Children's Hospital, Livonia Surgery Center, East Ann Arbor Surgery Center and Brighton Center for Specialty Care. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families and employees.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Work at Michigan?
Why work for Michigan Medicine?
You will play an integral role in the growth of our Department as we introduce new procedures and increase our patient volume. You will assist our institution in providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don’t hesitate – join our team today.
What perks and benefits can you look forward to?
- Excellent medical, dental and vision coverage
- 2:1 Match on retirement savings
- Tuition Reimbursement
- Growth opportunities to higher seniority positions
- Management that provides quality training and direction
- Direct communication and partnership with Physicians and other clinical care team members
What skills will you master?
Surgery Schedulers will gain a unique perspective learning the clinical aspects of our surgical specialties—both in the clinic and in the Operating Rooms. We are excited to help you grow your skills. Not only will you provide vital services to our patients and clinical teams by scheduling outpatient and inpatient surgeries, coordinating pre and post-operative tests and appointments as necessary, coordinate with other Departments and services complex cases and assist our patients by helping them navigate their upcoming surgery and post-operative care. You will also work directly with our diverse patient population to help them navigate their upcoming surgery and post-operative care and connect them with our billing and clinical team to help address questions.
In addition to these specialized skills and other abilities, as a Surgery Scheduler, you will perform:
- Schedule Otolaryngology patients for inpatient and outpatient surgical cases for the following locations/operating rooms: University Hospital, C.S. Mott Children's Hospital, Livonia Surgery Center, East Ann Arbor Surgery Center and Brighton Center for Specialty Care.
- Coordinate all preoperative and postoperative tests as necessary.
- Coordinate cases with other services when necessary to ensure that appointment fits the needs of the patient and providers.
- Coordinate preoperative history and physical appointments. Counsel patients/families regarding hospital and department policies and procedures regarding surgical cases.
- Maintain a tracking system of all surgeries using an Excel template on a shared network drive with other colleagues.
- Collaborate with insurance authorization coordinators to obtain coverage for implantable device surgeries and other complex procedures.
- Provide support to Otolaryngology physicians by scheduling new, return and postoperative visits for patients, including detailed multiple appointment scheduling.
- Schedule and coordinate outside referral and ancillary services/testing.
- Manage phone calls from internal and external customers.
- Arrange interpreter services for visits and relay appointment information through relay/interpreter services over the phone as required.
- Obtain clearance for surgical cases; ensure all necessary data is in place prior to surgery scheduling and surgical date.
- Coordinate with other department schedulers to optimize use of Otolaryngology service block time at operating rooms at each location and help meet patient and surgeon needs with respect to clinical care and productivity.
- Advocate for patients and their families and help them connect with a patient financial counselor to obtain cost estimates or financial assistance.
- Serve as a representative of the surgery scheduler team/role on various committees and work groups as needed.
- Develop, along with supervisor and scheduler colleagues, standard work flows and processes and find ways to increase efficiency.
- Participate actively in efforts to improve processes that will enhance the experience of internal and external customers (pro-actively identify opportunities and potential issues), including the lean in daily work huddles.
- Attend surgery case conference meetings as requested.
- Provide phone and in-person scheduling support for colleagues to cover scheduled and unscheduled absences.
- Obtain patient medical records from outside facilities prior to patient appointments.
- Schedule patient appointments from referrals using a MiChart work queue.
- Participate in LEAN initiatives and attend daily huddles.
- Bachelor’s Degree or equivalent combination of education and work experience
- 3 – 4 years of experience.
- Prior experience performing complex scheduling.
- Knowledge of basic medical terminology.
- You must possess exceptional interpersonal skills and ability to work within a team setting is needed for success in this role
- You must be able to demonstrate strong active listening, written, verbal and information technology skills
- You must possess the ability to multi-task in a fast-paced environment
- You must have ability to maintain a positive and professional image when interacting with patients, faculty and staff
- We do require that you have demonstrated the ability to problem-solve independently when new challenges arise
- Excellent attendance history
- Knowledge of Otolaryngology terminology
- Experience working with Epic or other electronic medical record
- Previous scheduling or other relevant experience in a healthcare setting
What will your work schedule look like?
As this is a full-time position, you can expect to work 5 days per week, 8:00 AM – 5:00 PM Monday through Friday. We are flexible in scheduling, and request that you are also flexible in working various shifts. This role may require some travel between various Otolaryngology clinics.
You will be required to do some moderate standing and walking
As part of the orientation training process you will be shadowing and learning from our current Surgery Schedulers as well as specific content experts who make up the team to ensure a comprehensive training program.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.