How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
- Basic Function and Responsibility
- The Associate Director, Regional Practice Group reports to the Oversight Administrator of Primary Care at University of Michigan Medical Group (UMMG). The Associate Director, Regional Practice Group provides administrative oversite of multiple Practice Managers or Practice Supervisors at multiple Ambulatory Care Units.
- The Associate Director, Regional Practice Group will partner with Oversight Leadership to participate in long-range strategic planning and short-range implementation to ensure ACUs are managed in a consistent manner that embraces patient-centered service, service excellence standards and utilized efficient operational processes. In addition to providing administrative operational oversight, this role is a key collaborator with the relevant departments and a thought leader in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement.
II. Organizational Relationships
- Direct supervision is received from the UMMG Oversight Administrator.
- Administrative and functional supervision is exercised over practice managers, practice supervisors and professional/administrative staff in designated areas
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
- Care Delivery
- Implementation of clinical care model, guidelines, and standards of care across multiple ACUs.
- Review visit/productivity data to identify potential revisions to the staffing model.
- Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and call activity.
- Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.
- ACU Operations
- Collaborates with Divisions or Departments to ensure appropriate provider deployment, non-provider staff complement, information systems, compliance, operational processes, and procedures.
- Provides back-up and support to Practice Manager in overseeing ACU day-to-day operations.
- Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable.
- Participates with UMMG in the analysis, planning and strategy for UMMG goals and priorities.
- Implements plans and programs to meet UMMG goals and priorities across the ACUs.
- Develop structure and processes that ensure effective daily operations to coordinate patient care, optimize efficiency and through put.
- Identify and make recommendations for optimized services supporting multiple ACUs.
- Collaboration with Centralized Support Services
- Work with Practice Managers/Supervisors to collaborate with departments for required support services at the ACU level.
- Works regularly with support service functions to ensure operational goals are met.
- Space Management
- Work collaboratively with the ACU triad to maximize space efficiencies.
- Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment.
- Works with Triad to identify opportunities to work with other departments/specialties for renting space.
- Patient Care
- Follow-through with patient/family feedback and complaints when escalated.
- Implementation and ongoing evaluation of process improvement opportunities.
- Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.).
- Clinical Performance
- Establish or align UMMG performance goals with the ACU.
- Partner with the Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principles across ACUs.
- Resolves clinical and operational problems within the region.
- Operational and Financial Performance
- Monitor and analyze budgetary trends across ACUs.
- Monitor operational and financial performance metrics across the ACUs.
- In collaboration with triad leadership, establish ACU level financial plan for upcoming year.
- Ensure alignment of organizational goals amongst ambulatory leaders and staff. Create an environment conducive to retaining staff and to learning. Implement strategies to improve employee satisfaction.
- Core Responsibilities
- Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards, and guidelines.
- Evaluates supporting function operations, identifying areas for improvement.
- Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership.
- Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed.
- Participate actively and provide data, action planning and other administrative leadership at standing meetings.
- Leverage operational oversight role over additional ACUs to support effective service line engagement across the enterprise.
- Bachelor’s degree in Management, Business Administration, Healthcare Administration.
- 3-5 years of progressively responsible operational leadership experience in a healthcare setting
- Demonstrated skill in change management.
- Ambulatory operations experience.
- Demonstrated ability to envision and develop clinic operation management tools in support of primary care leadership and ACU leadership needs.
- Knowledge of and experience implementing strategic principles and operational initiatives.
- Demonstrated effective written and oral communication, problem solving skills and customer service approach.
- Demonstrated ability to work independently and as a part of a collaborative group with a commitment to building teams and working relationships across all levels of the organization, faculty, and staff.
- Demonstrated competence in leadership and management.
- Demonstrated ability to evaluate and make changes to process, toward continuous quality improvement.
- Demonstrated ability to prioritize and complete tasks in a timely manner.
- Ability to lead large group meetings in a professional and productive manner.
- Expert computer skills.
- Proven ability to envision, create and rollout meaningful operational reporting dashboards and tools.
- Master’s degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience.
- Demonstrated ability/experience to engage population health strategies in primary care outpatient operations.
- Experience with Lean, Michigan Quality Systems.
- Familiarity with Michigan Medicine and departmental policies and procedures.
- Familiarity with University of Michigan Medical Group and Ambulatory Care Services operating principles and standards.
- Experience using MiChart/EPIC electronic medical record.
The Associate Director, Group Practice will oversee the following ACUs: Chelsea Health Center, Saline Health Center, Dexter Health Center and Taubman General Medicine.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.