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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Responsible for providing leadership and professional expertise or services through leveraging the knowledge and skills of others; manages a department/unit with staff of varied skill and knowledge levels performing somewhat complex to very complex tasks and establishes operational objectives and assignments, and delegates assignments to subordinates. Decisions, work results and recommendations significantly impact others within the department. May have subordinate supervisors or group leads. Is guided primarily by established policies, precedents and professional knowledge and/or by projects/program objectives established by deans, directors, chairs, or other (divisional) leadership. Requires independent judgment to search out appropriate course of action within the context of policies and procedures. Bachelor's degree and considerable professional experience with reasonable prior management, supervisory or team leader experience is normally required. The scope of the Administrative Manager Healthcare series can range from managing daily operations of a small unit, to recommending the strategic direction and providing leadership in the operational changes for large departments/division to contributing to the overall strategy, direction and vision for several functional areas. Is responsible (directly or indirectly) for all subordinate staff activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training and development, ensuring consistent application of organizational policies, etc.) Has measurable impact on operational effectiveness, attainment of department/unit objectives, service to customers and attainment of research goals. The primary duty of employees in this classification is the management of a customarily recognized department or subdivision, including the supervision of three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project. Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Employees have impact on budgeting, controlling costs, planning, scheduling, and procedural change. Under FLSA, incumbents in this position meet the criteria for exempt status.

The Surgical Service at the C.S. Mott Children’s and Von Voigtlander Women’s (C&W) Hospitals is a busy and rapidly growing clinical unit within the University of Michigan Health System (UMHS). It performs approximately 15,000 cases annually, including high throughput ambulatory procedures as well as complex in-patient state-of-the-art procedures using the latest innovative technology, encompassing both children and adults (approximately 20%). It provides a clinical care venue and support for 15+ operative surgical services and 10+ medical units within 19 operating rooms. In this backdrop, the Coordinator for Surgical Strategy and Operation (CSSO) is responsible for providing critical leadership and professional administrative expertise for surgical strategy development and operational management.

The CSSO:

  • Accomplishes this challenging task through leveraging the knowledge and skills of others and various units within the C&W Hospital and UMHS.
  • Establishes operational objectives and delegates assignments.
  • Assists in developing decisions, work results and recommendations that significantly impact the C&W Hospital Surgical Service, as well as the other connected units and departments within the UMHS.
  • Is guided primarily by projects and program objectives established by the Surgeon-in-Chief, Anesthesia-in-Chief, C&W Leadership, Department Chairs, or other (divisional) leadership.
  • Requires independent judgment to search out appropriate course of action within the context of established policies and procedures.

The scope of CSSO activity and influence ranges from:

  • Assisting the organization of daily operations of Surgical Service subunits, including OR nursing/tech team, post-anesthesia care unit (PACU), clerical services, Pediatric Short Stay Unit (PSSU) and Central Supply Processing Department (CSPD)
  • Recommending strategic direction and vision in the operational changes for departments/divisions using appropriate data and interpretations
  • Impacting operational effectiveness, attainment of department/unit objectives, service to customers, and attainment of research goals.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

  • Responsible for providing administrative leadership, organization, strategic direction and expertise to the business aspects associated with the 19 Mott Operating Rooms and 44 PACU bays with a strong emphasis on data analysis, operational efficiency, and the management of capital and operating budgets.
  • As a key member of the surgical services leader ship team, functions as the chief of staff to both the Surgeon-in-Chief and Chief of Pediatric Anesthesiology to support the day-to-day business operations within perioperative services and assists with the implementation and development of strategic goals, priorities and objectives for more than 15 surgical sub-specialties.
  • Serve as the lead for all surgical services facility projects, including serving as the primary point of contact for all above threshold capital projects within the OR and PACU space. This work includes working with the Mott Leadership Team in defining what needs to be done, completing the request form and interfacing with Facilities to complete the work. This involves providing project management support, setting timelines, determining and working within budget and interfacing with both internal and external customers.
  • Supports CW segment administration and physician and nursing leadership to advance the strategic and operational interests of the Mott operating room and PACU.
  • Function as the Mott surgical services-project manager for prioritized executive leadership projects through scope development, resource identification, engagement, meeting support and successful implementation.   
  • Provide administrative support to ongoing process improvement efforts including cost-reduction savings opportunities, vendor consolidation, standardization of supplies, and reduction of waste. 
  • Collaborates with Nursing Leaders and Supervisors and offer operational support and guidance to assist with the development of budgets, staffing models, and capital requests.
  • Partner with the Finance Department of the Children and Women’s Hospital to provide the financial analysis and forecasting (activity, expenses, revenue and capital) for surgical services.
  • Works with various departments within Michigan Medicine to develop dashboards, scorecards, reports and key metrics to drive operational improvement and efficiencies within the operating room and PACU.
  • Provides daily, weekly, and monthly statistical reports at the unit and department level for review by physician, nursing, and administrative leadership.
  • Facilitates daily management system huddles for surgical services.
  • Serves as the liaison between the Operating Room and PACU and CW segment leadership.
  • Collaborates with clinical and non-clinical colleagues to ensure the integration of safe high quality patient and family centered care into daily operations.
  • Improve surgeon access to and increase utilization of the operating room through targeted data analysis and process change.
  • Improve patient throughput in the operating room and PACU spaces through continuous improvement efforts, staffing alignment, interpretation and creation of key data metrics, and strategic recommendations.
  • Facilitate the integration and management of all data needs within surgical services and plan, organize, and monitor all business functions within perioperative services.
  • Provide support for capital requests including supply, instrument and equpiment procurement.
  • Work with OR and PACU Leadership Team to develop, collect and report outcome indicators and operational metrics data.
  • Interface with the Department of Anesthesia and all 15+ pediatric surgical services to identify and represent their strategic and operational needs.
  • Responsible for the management and supervision of the Mott operating room and PACU patient services associates, Mott operating room patient care technicians and Von Voigtlander operating room patient care technicians (35-40 FTEs).
  • Collaborate with colleagues within the Women’s Hospital to standardize and streamline key performance indicators within the Von Voiglander operating and PACU space to drive efficiencies and operational improvement and create synergies with the Mott operating room.
  • Benchmark Mott surgical services against Children’s Hospital Association (CHA) data and contacts.
  • Assists with Surgical Service Line growth and development plans
  • Other duties as assigned.

Required Qualifications*

  • Master's degree in Healthcare Administration, Public Health, Business or similar.
  • Minimum of 5 years of recent experience in health care management and project management.
  • Strong interpersonal, communication and leadership skills (along with the desire to improve).
  • Demonstrated problem-solving, influence and conflict resolution skills
  • Ability to work collaboratively with a servant leadership approach in a team environment.
  • Ability to function independently in complex matrix relationships and to accomplish work within timeline constraints and with attention to details.

Desired Qualifications*

  • Experience in the surgical service clinical or management sphere.
  • Knowledge of university policies and procedures.
  • High level of competence with computers and data analysis/reporting software programs.
  • Knowledge of Lean techniques and tools.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

 

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.