How to Apply
To be considered for this position, a cover letter is required and should be attached as the first page with your resume. Please describe your background and qualifications and why you believe you would be a good fit for this position at the Rogel Cancer Center's Adult Bone Marrow Transplant and Leukemia Ambulatory Care Unit.
In partnership with the Medical Directors and Nurse Supervisors, the Administrative Manager Associate provides leadership and support in the management of clinical operations along with administrative and financial functions within the Rogel Cancer Center's Adult Bone Marrow Transplant and Leukemia Ambulatory Care Unit (ACU). This includes providing direct oversight, support, and management of the daily operational activities of the out-patient oncology clinics and infusion unit.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Direct Supervision and Management of Staff
- Supervision and direction given to ACU staff and engagement in their professional development (Medical Assistants, Surgical Schedulers, Infusion Schedulers, Patient Services staff as assigned)
- Oversight and management of all human resource activities for the division including direct supervision of staff within the ACU. This includes interviewing, hiring, disciplinary actions, performance evaluation and discharge of staff in collaboration with administration and human resources business partner.
- Schedule, plan and direct staff work; monitor their productivity, efficiency and ability to adhere to the core values of Respect, Compassion, Collaboration, Innovation, and Commitment to Excellence.
- Oversee the maintenance of job descriptions, onboarding, training, and competencies required for all staff positions.
- Provides feedback/supervision/performance evaluation to assigned ACU staff
- Develop and oversee efforts to recognize and incentive staff excellence
- Oversees day to day operations of the Ambulatory Clinics and Infusion areas at the Rogel Cancer Center's Adult Bone Marrow Transplant and Leukemia Ambulatory Care Unit.
- Responsible for compliance of all regulatory regulations including The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), other regulatory agencies, and all Michigan Medicine policies and procedures.
- Evaluates clinic support and admin staff in collaboration with the leadership team
- Provides feedback on operational issues involving providers in the ACU
- Manages Routine clinic & infusion room operations (e.g., clinic flow, in basket management, scheduling, billing, etc)
- Identify opportunities for quality improvement and carry forward improvement initiatives
- Assists Triad leadership with decision making around strategic initiatives, attainment of department/unit objectives, strategic service decisions related to internal and external customers and attainment of ACU and UMMG goals.
- Assigns team room space, exam room allocation, and continuously monitors utilization to modify allocations accordingly for optimal exam room utilization
- Works to ensure level scheduling of providers and patients throughout the week
Operational and Financial Performance
- Participate actively and provide data, action planning and other administrative leadership to the periodic, weekly, and monthly meetings
- Responsible for communication and monitoring of performance metrics to providers and staff in the ACUs
- Monitor operational and financial performance metrics at the ACU level
- In collaboration with ACU triad leadership & oversight triad, leads in the ACU level financial planning for the upcoming year
- Responsible for capital request submissions
- Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements.
- Collaborate with the Administrative Manager, Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up.
- Collaborate with the Medical Director to support and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic).
- Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner
- Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed
- Bachelor’s Degree and reasonable professional experience with some prior management, supervisory or team leader experience is required.
- Excellent communication skills (verbal and written) to enable effective leadership and management as part of a diverse workforce.
- Demonstrated ability to be an effective leader, communicator, and manager in a dynamic organization. Demonstrated skills in change management.
- Ability to work independently and as part of a leadership team with the ability to adapt to the ever-changing healthcare environment.
- Proficiency in organizational skills and planning with the ability to prioritize and manage multiple demands.
- Proficiency in computer applications including Microsoft Office Suite programs.
- Familiarity with Michigan Medicine administrative policies and procedures along with hospital financial operations experience.
- Familiarity with Tableau and/or other data analytic/report generating platforms.
- Experience utilizing the EPIC electronic medical record platform.
- Demonstrated experience with process improvement.
Base schedule is Monday-Friday, days 8:00am-5:00pm. Responsible for ensuring staff to support Saturday infusion hours but not required to be on-site.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.