How to Apply
The Office of Undergraduate Admissions seeks a motivated and self-starter with excellent customer service skills to fill the Customer Service Assistant vacancy. This position often makes the first impression in the Huetwell Visitor Center while greeting families, students and other guests. Stellar communication and interpersonal skills are critical to this role. The ideal candidate is professional, organized, resourceful and able to prioritize and reprioritize duties as needed.
Who We Are
Headed by the Vice Provost for Enrollment Management, the Office of Enrollment Management provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. OEM is committed to envisioning, creating, and sustaining an effort that will lead to the optimal academic, student, and staff experience through the development and implementation of data-driven strategies, collaborative partnerships, and sustained investments in technological resources and a talented and capable workforce. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices across the Offices of Admissions, New Student Programs, Financial Aid, and the Registrar.
OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.
For more information about OEM including our diversity, equity and inclusion strategic plan visit the Enrollment Management website.
75% Huetwell Visitor Center Receptionist
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling campus visits. Hear and resolve complaints for visitors and the public.
- Provide information about the Student Activities Building, Ann Arbor campus, university, and community, such as location of department or offices, employees within the organization, or services provided.
- Transmit information or documents to visitors, students, parents, and staff in person, or via telephone, computer, mail, or facsimile machine.
- Assist in the resolution of complaints and issues related to phone and in-person complaints. Route to supervisorial staff as necessary.
- Oversee preparation of tour rosters and check-in materials. Greet and assist with tour check-ins and other on-campus admissions events.
- Provide daily desk set-up and visual displays. Ensure necessary technical equipment is functioning as intended.
- Other duties as assigned.
- Develops Visitor Center and call center coverage schedules for professional staff, as well as interns..
- Schedule interns and student staff for front desk shifts and to assist with event check-ins.
10% Training and processes
- Assists in providing regular training to reception staff and tour guides, and develops appropriate materials and training programs as necessary.
- Makes recommendations and participates in meetings regarding the Huetwell Visitor Center as it relates to other areas of the office including workflow for recruitment and processing. Propose office process changes to enhance programs and procedures in the Visitors Center.
- Provide statistical reports on visitor volume, surveys and other reports as required. Assist in the development and implementation of efficiency improvement plans, and review new technologies related to these efficiencies as needed.
Associate’s degree or equivalent combination of education and experience is required.
Applicants must possess excellent written and oral communication skills, a strong work ethic, a high level of professionalism, ability to manage multiple tasks and be familiar with basic computer software applications. Willingness to learn University admissions procedures and processes and review undergraduate applications.
Experience with students and colleagues from diverse ethnic backgrounds.
Experience or knowledge in admissions work, recruitment principles and student support services.
Knowledge of the nature, aims, and organizational workings of a college or university.
Direction is received from the Admissions Assistant Director.
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine. This includes those working or learning remotely. More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.