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How to Apply


A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.  The hiring process will measure the following competencies:

Leadership                 Valuing Diversity & Inclusion
Decision Making Communication
Problem Solving Teamwork
Building Trust Motivation
Work Ethic Integrity
Customer Service  Adaptability

Candidates will be required to submit a video presentation answering pre-screening questions through a third party vendor (no cost to applicant). 

This position requires the candidate to successfully pass a thorough background investigation and drug screening.

Job Summary


Reporting to Michigan Medicine Security Key & ID Administrative Manager, the Key Office Supervisor is responsible for planning and developing the key systems for Michigan Medicine, including primary responsibility for the security and integrity of the systems and management of the lock shop. Job focus will be planning and creating key schemes for remodels and new construction and overseeing the entire mechanical lock and key aspect of access control for Michigan Medicine. 


  • Plan and develop institution-wide key systems with primary responsibility for the security integrity of the systems and management of the lock shop.

  • Develop and implement long and short-range plans for key systems requirements of all new and existing Michigan Medicine buildings.

  • Supervise employees who install, service and repair traditional and electronic key systems, doors, and door hardware.

  • Advise contractors and hardware suppliers regarding the key systems requirements for all Michigan Medicine projects.

  • Approve, install, and maintain all Master Key Systems within Michigan Medicine, ensuring adequate security and compliance with Michigan Medicine requirements, regulations, and fire codes.

  • Maintain accurate records of keys; when they are distributed and returned.

  • Maintain adequate inventory of supplies and equipment for lock shop operations

  • Establish and maintain liaison with top administration regarding key systems and key systems problems.

  • Select, train, supervise and evaluate locksmiths and support staff.

  • Participate in the development of the lock shop budget, departmental policies, and procedures.

  • Perform safe cracking activities as required.

  • Approve Grand Master Keys.

  • Assure compliance with affirmative action and safety programs.

Required Qualifications*

  • Three (3) to five (5) years’ experience in positions of demonstrated growth in responsibility within staff supervision and project management.

  • Background in design and layout of master keying and management of key code and key systems.

  • Solid knowledge of doors, hardware and locksmithing.

  • Strong customer service skills.

  • Must be able to fulfill the requirements to operate a UM vehicle.

  • Candidates must successfully pass a thorough background investigation and drug screening.

Desired Qualifications*

  • Certified Registered Locksmith or higher.

  • Three to five years’ experience with key management and distribution and access control

  • Significant experience with access control systems and related software.

  • Experience with a variety of key cutting hardware.

  • Experience with multiple vendor types of key/key control systems and software.

  • Experience with the application of large institutional key control and building access policies.

Work Schedule

Typical Work Schedule: Monday - Friday, 8AM-4PM, with need for flexibility based upon customer demands.

Additional Information

All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.