Building Operations/Facilities Assistant

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. Your cover letter should include salary requirements, address your specific interest in the position, and outline skills and experience that directly relate to the position.

Mission Statement

Learning and working in environments designed for equity and inclusivity are necessary for the U-M community to make progress on solving the problems that matter most to society. In addition to collaborating with faculty and staff on projects that explicitly focus on DEI, the Digital Media Commons uses inclusive design processes in all of our work. To read more about our diversity activities, see our DEI plan here

Who We Are

The James and Anne Duderstadt Center, located on the University of Michigan’s North Campus, is a student-centric, technology rich, collaborative environment and one of the most dynamic spaces at the university. The center is home to advanced technology labs, media studios, a gallery, a library, Engineering IT - CAEN, and more. With a bustling cafe, conferencing facilities, classes, student group activities, and visits from job recruiters, there is almost always something happening in the center. The Facilities Assistant will be part of a critical team that reports to the Director of Facilities and is part of the Digital Media Commons (DMC).

The DMC provides the U-M community with access to evolving technologies supported by experienced and passionate staff. We enable new ways to research, teach, learn, create, and explore in a student-centric environment that is interdisciplinary, inclusive, collaborative, and that promotes climate and social justice.


  • Staff the front welcome desk for the facility. We are a 24 x 7 facility and currently have openings for four building operations/facilities assistants in order to cover all shifts. Duties may include responding to building occupant needs, enforcing U-M standards, answering questions, and stewarding building requirements.
  • Assist in the following operational tasks: coordination of signage, keys, and access for building stakeholders; moving coordination, including furniture and property surplus management and classroom set-up; dock coordination including the receiving and signing for deliveries; resolution of building maintenance via the central U-M service providers and outside vendors, then communicating the status of those issues with building stakeholders (occupants, users, and visitors); event support.
  • Participate in administrative coordination with U-M Custodial Services. Confirm that daily, weekly, and annual cleanings are completed. Ensure a clean, safe, secure, and well-maintained environment conducive to those who work, study, and visit the center.
  • Assist with safety training, emergency preparedness, coordination of emergency response teams (ERT), incident response and reporting. This may include building evacuation in case of emergencies.
  • Identify and recommend opportunities for building energy improvements and preventive maintenance.
  • Manage student employees employed in facilities including interviewing, hiring and performance management.
  • Engage with other facilities and operations personnel across the university in order to collaborate with other units and improve the operation of the center.
  • Periodically inspect various equipment including public computers and report those not in working condition.
  • Print and post daily room schedules throughout the building.


Required Qualifications*

  • Exceptional customer service skills and ability to communicate clearly and professionally with a diverse clientele base is critical. 
  • Associates degree or equivalent combination of education and experience.
  • Ability to effectively problem solve and manage a variety of complex projects independently and with minimal direction or supervision.
  • Ability to foster a professional, team-oriented environment with a commitment to customer service, flexibility, and confidentiality.
  • Demonstrated oral and written communications skills with the ability to tailor that expertise for various types of audiences.
  • Strong organizational skills, with attention to detail, an ability to work under pressure and to complete multiple tasks on time.
  • Understand and value diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.
  • Ability to work independently and in a team environment.
  • Ability to lift up to 30 pounds (to move furniture for classroom set-up).

Desired Qualifications*

  • Previous experience working evenings and weekends in a customer service position is strongly preferred.
  • Some experience in facilities management in an educational/institutional setting.
  • Some knowledge of building electrical, mechanical, fire suppression, and HVAC systems and applicable codes.
  • Some experience in safety response and coordination.
  • Some knowledge of university policies and procedures, including an understanding of regulating bodies, such as University Health and Safety (EHS), State of Michigan Bureau of Fire Safety (BFS), Americans with Disability Act (ADA), and the U-M Department of Architecture, Engineering, and Construction (AEC).
  • Experience coordinating minor renovation projects.

Additional Information

Excellent benefits are available, for details, see

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.