Patient Services Associate - Underfill as an Assistant

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented Patient Service Assistant or Associate who will share in the goal of creating the ideal imaging experience for patients, families and employees. This individual will be providing care at multiple locations within Radiology.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Responsibilities*

  1. Performs clerical duties as directed by supervisor or lead at various locations.
    1. Utilize proper telephone skills in directing and transferring incoming calls.
    2. Accurately enter patient, study and physician information into the radiology information system (Radiant) and be knowledgeable of the system as it pertains to your duties.
    3. Accurately enter codes and pertinent information.
    4. Be proficient in digital processes as they pertain to your duties: Michart, faxing, scanners, and phones.
    5. Be proficient in work processes; directing control sheets as per study ordered (responsible for General Imaging, Mammography, CT, MRI, Bone Density and US); promptly handling all call reports & stat reads; monitoring patient flow and promptly expediting the same.
    6. Answer incoming phone calls and triage to appropriate location.
    7. Accurately record any phone messages and assure they are forwarded appropriately.
    8. Receive and assist patients and other customers.
    9. Consistently follows Radiology Gold Standard Customer Service guidelines.
    10. Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information, and resources with others.
    11. Ability to work independently in an ever-changing and potentially stressful environment.
    12. Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
    13. Good oral and written communication skills.
    14. Working knowledge of MiChart, and Sectra.
    15. Promote personal comfort and convenience of patients and families by routinely checking their needs.
  2. Interact with patients, staff, and providers in a spirit of customer service, cooperation and teamwork.
  3. Demonstrate proper leadership and communication skills when assisting patients, staff or providers with problem resolution.
  4. Maintains proper attendance.
  5. Maintain patient confidentiality and adhere to HIPAA guidelines.
  6. Dress appropriately and within departmental guidelines.
  7. Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties.
  8. Coordinate and schedule Radiology procedures.
  9. Adapt to changing environments (flexible schedules, flexibility in location, multiple co-workers, emergency conditions, changes in workflow, and technology advancements).
  10. Additional duties as requested or required.

    Required Qualifications*

    • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others 
    • Ability to work independently in an ever-changing and potentially stressful environment 
    • Demonstrate enthusiasm, dependability, initiative, ability to prioritize, ability to accept direction, and work hard 
    • Strong oral and written communication skills 
    • Good organizational skills 
    • Excellent attendance record 
    • High School diploma or equivalent 
    • Associate: 2-3 years of experience in customer service setting
    • Assistant: 0-2 years of experience in customer service setting

    Desired Qualifications*

    • Experience within an ambulatory setting, preferably within Radiology.
    • Experience with an electronic medical record, Radiant, and McKesson
    • Knowledge of Michigan Medicine policies and procedures 
    • Medical terminology knowledge is a plus

    Background Screening

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

    Application Deadline

    Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

    U-M EEO/AA Statement

    The University of Michigan is an equal opportunity/affirmative action employer.


    U-M COVID-19 Vaccination Policy

    COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.