OCIO IT Program Manager

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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Work at Michigan?


We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits/


Specific responsibilities include, but are not limited to, the following: 

Advisor/Leadership Role (35%) 

  • Function in the role of advisor for the CIO as well as the Senior Leadership Team 
  • Assist and participate in visioning and strategic planning sessions for the HITS OCIO 
  • Collaborate with HITS divisions to assist in new process, policy and planning as well as staffing changes to support newly developed HITS strategy and goals to ensure ongoing compliance as needed 
  • Participation in the SDLT and OCIO  meetings, as well as HITS Leadership meetings, as needed 
  • Prepare reports, presentations, and correspondence for management review, as assigned 
  • Research industry recommendations and guidelines on topics as needed 


Relationship Building/Communications (30%) 

  • Develop relationships with key customer and IT governance groups within Michigan Medicine  
  • May act as a key point-of-contact with HITS Communications Team on adoption activities related to services, strategy and planning, service recovery and collateral to circulate and socialize changes both internally and externally to HITS 
  • Assist the CIO with ideas, content creation, and execution of HITS All Staff meetings to ensure they are valuable as needed 
  • Navigate sensitive issues (e.g., HR issues, internal HITS culture) with professionalism and appropriate candor, handling related, difficult conversations, as necessary 
  • Take initiative and facilitate forward progress on issues/projects, with the appropriate balance between patience and action 


Project/Program/Portfolio Management (35%) 

  • Responsible for the overall management, performance, and completion of OCIO projects, which may be large, complex and diverse as well as cover scope which engage multiple HITS divisions and/or Michigan Medicine departments  
  • Manage the OCIO project portfolio including staffing and capacity plans and project lists to use for department-wide prioritization and commitments 
  • Promote the HITS Project Management Office (PMO) project and demand management methodology, tools, and templates as foundational for all projects  
  • Liaison with PMO for use of project standards, methodology, and best practices to ensure that deliverables are met 
  • Make recommendations regarding new or improved project management processes, tools, and methodology in conjunction with the PMO 
  • Coordinate and manage the Request for Proposal (RFP) process, as needed 
  • Support the creation and improvement of ServiceNow catalog offerings and processes, as needed 
  • Manage contractors and administer contracts for assigned programs and projects, as needed 

Required Qualifications*

  • Bachelor’s degree  
  • Five or more years of progressive management experience or project management or equivalent combination of education and experience 
  • Specific ability-based competencies required to satisfactorily perform the functions of the job include communicating with diverse groups, displaying tact and courtesy, maintaining confidentiality, setting priorities, being attentive to detail, establishing and maintaining effective working relationships, and working as part of a team. 
  • Demonstrated skill in building collaborative and inclusive relationships, including an ability to influence a diverse set of individuals in a matrix environment. 
  • Strong and effective communicator in both written and verbal forms, including demonstrated ability to present to audiences at all levels of the organization. 
  • Demonstrated experience analyzing and interpreting data, including proficiency in data survey tools. 
  • Adapts oneself in a complex environment, adjusting as required and always engaging in self-reflection, continual learning, and growth. 
  • Detail-oriented while keeping a broader understanding of the bigger picture. 

Desired Qualifications*

  • Bachelor’s degree in a relevant field, e.g., Business, Engineering, Information Technology, Health Sciences 
  • PMP certification preferred 
  • Strategic and conceptual, analytical thinking 
  • Ability to analyze financial plans and budgets 
  • Familiarly with Michigan Medicine clinical IT environment, applications, and processes 
  • Proven experience in managing complex enterprise projects and/or operations 
  • Demonstrated expertise in creating and maintaining deliverables such as project scope and plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestone/deliverable charts 
  • Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements 
  • Proficiency with desktop management software, including Google Collaboration Tools, Microsoft Word, Excel, PowerPoint, Project, Visio, and screen capture tools, e.g., Snippit, SnagIt 
  • Knowledge and proficient with collaboration tools (e.g., Google Drive, SharePoint) 
  • Demonstrated expertise in working with diverse cross-functional teams 
  • Knowledge of project management methodology 
  • Knowledge of, and competency in, management processes 
  • Familiarity with and/or experience utilizing continuous process improvement methodologies, Lean or Six Sigma, to improve work processes and solutions 
  • Ability to plan and facilitate meetings 
  • Demonstrated excellent time-management skills 
  • Demonstrated strong decision-making skills 
  • Demonstrated initiative, adaptability, and flexibility  
  • Demonstrated effective verbal and written communication, and presentation skills 
  • Exceptional relationship building and interpersonal skills, including difficult conversations 

Work Locations

This position is being made available with remote/on-site options to suit your work-life balance. Apply to be part of a strong team that partners with our institution, community, and each other. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.