How to Apply
A cover letter is required for consideration for this position. The cover letter should specifically address why you are interested in this position, describe specific skills and experiences in your history, and directly relate them to the responsibilities of, and qualification for this position. In order for the Career Portal system to accept your cover letter, include it as the first page of your resume document.
We are looking for a Survey Specialist Intermediate to join the Data Collection Operations at the Institute for Social Research (ISR), Survey Research Center (SRC), and Survey Research Operations (SRO).
The Data Collection Operations unit is responsible for the recruiting, hiring, training, supervising and supporting approximately 650 SRC data collection staff (centralized and decentralized staff) who serve as interviewers. The role of this position is part of the Production Management Team. Survey Specialists in the Production Management Team support a remote, national data collection staff responsible for meeting project production and cost goals on complex surveys, requiring use of computer assisted data collection technologies by telephone or in person, and also collaborate with our centralized production staff located in Ann Arbor.
More information about our organization can be found here: https://www.src.isr.umich.edu/services/survey-research-operations/
- Develop and implement contingent staff recruitment strategies; recruit, screen, hire, and train data collection staff; develop training plans and materials; implement general and study specific training programs. Supervise staff completing surveys and other instruments; ensure protocols are being followed by staff through review and monitoring of work products; participate in problem identification and resolution during data collection and processing period.
- Manage project operations. Compose, manage, and update the project work plan, including: project goals, objectives and scope, budget, assumptions, constraints, roles and responsibilities, risks, change management approach, project deliverables, and milestones. Meet data collection and processing requirements according to schedule and budget; use statistical process control techniques to monitor all aspects of production; track and report project status to senior management. Participate in questionnaire and other instrument development and specification and development of technical systems.
- Interpret implementation specifications as clients develop survey research project designs; lead the project team on well established projects to meet deliverables on time and on budget; lead tasks on larger projects; manage project/task scope and maintain a clearly defined scope statement; prepare project work plans and schedules in consultation with study staffs and other members of the project team.
- Assist in proposal preparation, and lead small proposal efforts; oversee proposal/project budgeting process with direction from senior staff. Document all phases of the data collection process; assist in preparation of basic analyses of data; forecast project expenses.
- Bachelor’s degree in social sciences with three or more years of progressive levels of responsibility in survey research or related field, including two or more aspects of survey research (sampling, data collection, coding, data processing, application programming, analysis, methodology) or equivalent combination of education and experience.
- Experience managing survey projects and/or operations in multiple modes of data collection with budgets totaling $100,000 - $1,000,000 across the year or lower budgets with more complexity.
- Experience with computer assisted interviewing (CAI) software and experience using and developing technical systems designed to collect and organize data.
- Leadership and supervisory experience with multiple groups and individuals from diverse cultures.
- Ability to work collaboratively with staff at all levels and under tight deadlines.
- Knowledge using critical thinking skills in problem solving.
- Ability to compose instructions, memorandum and other technical writing.
- Excellent communication and organizational skills and demonstrated competence in MS Office software.
- Ability to travel overnight for 10 days, or as required to meet project needs.
- Master’s degree in related field.
- Experience with sampling techniques such as listing and screening.
- Experience using statistical techniques and/or software (e.g. STATA, SAS, SPSS, R, Excel, etc.) for problem solving and forecasting.
- Experience supervising a decentralized staff.
- Experience training, evaluating, and providing coaching/feedback to employees.
- Experience in manipulation of data sets for simple file creation and presentation in tables.
Monday - Friday, days. This position may require occasional overnight travel and weekends to meet project needs.
This position is Ann Arbor based. As the primary duty of this position is direct supervision and monitoring of remote data collection staff, a remote assignment may be considered for candidates who have demonstrated ability to work effectively in a remote environment.
Salary will be dependent upon qualifications and experience of selected candidate.
The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning. Individuals from groups historically under- represented are strongly encouraged to apply.Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and any eligible family members and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two?for?one matching contributions with immediate vesting upon meeting eligibility requirements
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Job openings are posted for a minimum of fourteen calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.