Admin Asst Sr Healthcare

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Blue Cross Blue Shield of Michigan (BCBSM) sponsored Collaborative Quality Initiatives (CQI) are statewide quality improvement programs whose goals are to improve quality, safety, and clinical outcomes for specific healthcare procedures or medical conditions across the state of Michigan ( Each CQI is organized and facilitated by a Coordinating Center, led by Program Directors and Co-directors, and a Program Manager. Michigan Medicine is home to the coordinating centers for 20 of the current CQIs.

The Michigan Social Health Interventions to Eliminate Disparities (MSHIELD) is a CQI focused on addressing health equity as a key component of quality improvement in health care ( MSHIELD?s mission is to empower CQIs to lead the future of quality improvement which achieves whole health for all people by integrating social care and clinical care, using data to drive health equity, and fostering a culture of anti-racism.

We are seeking a highly motivated, detail oriented, experienced candidate who will support the administrative needs of the collaborative to help drive momentum and change. Under the supervision of the MSHIELD Program Manager, this candidate will excel in a fast-paced environment with great attention to detail, identify gaps and streamline processes, and actively demonstrate commitment to practicing anti-racism work (e.g., MSHIELD team discussions, book club).

MSHIELD models our core value of anti-racism within our team and internal processes, and engages the entire Collaborative Quality Initiative (CQI) portfolio in combating all forms of oppression, driving a culture of equity, and upholding anti-racist principles and practices. We believe diversity of people and perspectives enriches our group and the work we accomplish together as we strive toward our vision of data-driven, community-partnered, equity-centered quality improvement. As part of this commitment, we encourage applicants from all groups to apply for this position, particularly those who have historically been less represented in academic institutions.

This department employs a work remote first policy. Office and meeting space within the health system is available as needed and in-person work across Michigan will be occasionally required, but remote work is supported and encouraged as appropriate. The MSHIELD team works remotely 4 days/week, with one on-site day for in person work at Arbor Lakes (4251 Plymouth Road, Ann Arbor).

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings


40%    Administrative Oversight

 Assist Program Manager in daily operations, including the onboarding, training, and off-boarding of staff.  This includes purchasing equipment, ordering supplies, email/listserv management, facilitating access to network drives and in-person office locations, developing organizational protocols, and working with new staff to explain team processes.

 Champion the effort to standardize program operations to increase efficiency and effectiveness and ensure team compliance.

 Organize travel for team members and external speakers; prepare travel/reimbursement reports.

 Develop and disseminate team documents including agendas, meeting minutes, policies, and guidelines; circulate drafts of manuscripts, abstracts, and presentations.

Support the team's procurement and compliance activities, including, but not limited to, vendor payments, tracking of expenses, processing and reconciling statement of accounts and P-card statements, and handling procurement of goods/services using M-Pathways.

30%    Meetings and Calendar Management

Provide high-level calendar management for MSHIELD team activities, exercising discretion and judgment to appropriately prioritize complicated team member schedules.

Schedule and provide logistical support for events, meetings and webinars, including venue and hosting responsibilities, taking detailed minutes with action items, and drafting and disseminating other meeting materials.

 Assist Program Manager with the organizing, scheduling, and coordinating of program events, including setting up video conferences and trainings.

20%    Tracking and Organizing Documents

 Organize and maintain an electronic library of documents and resources.

 Maintain and track policies, guidelines, and procedures at the institution level, department level, and program level.

 Establish and maintain lists with contact information of both internal and external stakeholders, including program participants, to ensure quality communication.

10%    Teamwork/Other

  Collaborate with MSHIELD team members to support the mission and vision of the MSHIELD team, including active participation in antiracism efforts.

 Other duties as assigned.

Required Qualifications*

High School Diploma and at least 4 years of related experience, or equivalent combination of education and experience.

Experience and proficiency working in administrative programs (e.g., Microsoft 365, Adobe Acrobat) and Human Resources Management Systems (e.g., M-Pathways, Concur).

Ability to work independently and cooperatively in a team oriented, fast-paced work environment.

A high degree of initiative, resourcefulness, and the ability to anticipate needs.

Ability to communicate effectively with others (written and verbal).

Commitment to personal and professional growth, particularly related to health equity and anti-racism.

Proven ability to be highly organized, self-motivated, and display excellent judgment while operating in a flexible and professional manner; able to perform complex tasks, manage multiple projects, and meet all established deadlines.

Desired Qualifications*

         Bachelor's degree

         Prior experience within the University of Michigan and familiarity with their systems, policies, and procedures.

         Website maintenance skills (e.g., adding events and updates to team website).

         Ability and interest in light project management (tracking topics, deliverables); familiarity with project management tools (e.g., Airtable).

         Experience with health equity, anti-racism, or supporting the health of diverse communities.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.