Patient Services Associate/Assistant - Sign on Bonus!

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The West Ann Arbor Health Center ? Parkland Plaza is an Ambulatory Care facility dedicated to providing high quality health care services for adults and children. This 2-story facility is located 380 Parkland Plaza in Ann Arbor. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:

  1. Describe your experience and why you believe you would be a good fit for this position at the West Ann Arbor Health Center. 
  2. Outline your customer service experiences which would be applicable to this position.
  3. Describe why you choose a career in the healthcare field?

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
  • Sign On Bonus!


  • Provide check in and checkout support for Primary and Specialty Care.
  • Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow in a fast paced environment. Responsibilities include: appointment, test, and order scheduling.
  • Process all patient payments (co-pays and outstanding balances) including: confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections Navigate electronic medical record; maintain business work queues, and inbasket management.
  • Verify and update patient information, obtain referrals and/or authorizations.
  • Respond to inquiries concerning department programs, services and activities.
  • Provide general information to staff and patients.  

Required Qualifications*

In order to be considered for this position, the applicant must have met or will have met all the required qualifications prior to the start date of employment.

  • High School diploma or GED.
  • Clerical experience is necessary, preferably in a medical setting. 
  • Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skill; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem solving skills. 
  • The selected individual must also have excellent attendance.
  • Individual must exhibit a professional and positive image when interacting with patients, faculty and staff. 
  • Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population. 
  • Ability to work effectively with a multidisciplinary team, proficient computer and keyboarding skills.
  • Exceptional interpersonal skills. 
  • Demonstrated active listening, written, verbal, and information technology skills. 

Associate Level: 

2-3 years of experience

Assistant Level: 

0-2 years of experience

Desired Qualifications*

  • Experience within an ambulatory setting
  • Experience with an electronic medical record
  • Knowledge of University policies and procedures.
  • Knowledge of basic medical terminology. 
  • Experience working within a large, complex healthcare setting.  

Work Schedule

Monday - Friday with some evening hours and rotating Saturdays

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.