Administrative Assistant Intermediate

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All applicants must submit a cover letter addressing qualifications for the position. In order for the Career Portal system to accept a cover letter, please include a cover letter as a page of your resume document. The cover letter should specifically address your interest in this position and outline particular skills and experience directly related to this position.


The following is a job posting for an Administrative Assistant Intermediate position at the University of Michigan Survey Research Center (SRC).

The Survey Research Center at the Institute for Social Research (ISR) is a national and international leader in interdisciplinary social science research involving the collection or analysis of data from scientific sample surveys. Survey Research Operations (SRO) is the operations branch of the SRC.

This position is part of the SRO Data Collection Operations (DCO) Group. DCO provides overall support for data collection activities related to recruiting, hiring, training, supervising, and supporting interviewers who collect data by telephone or mail from the centralized telephone calling center and also in-person from decentralized locations throughout the country.

For additional information on SRC and SRO, please visit our websites at and .

Why Work at Michigan?

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and any eligible family members and plan for a secure future. Benefits include:

  • Generous time off
  • A retirement plan that provides two-for-one matching contributions with immediate vesting upon meeting eligibility requirements 
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses


Provide overall administrative support for the DCO unit and support as needed to DCO subunits, specifically the centralized calling center (or Survey Services Laboratory). This includes completing and submitting personnel transaction forms, scheduling meetings, reserving conference rooms and conference lines, coordinating equipment and room setup, preparing meeting agendas and minutes, assisting with creating slide presentations, composing correspondence, ordering office and project supplies, duplication of materials, coordinating all travel and logistic arrangements for unit leadership, assisting with review and approval of data collection staff expenses, maintaining databases, participating in the development of unit policies and procedures, and disseminating information to unit members. Edit and produce professional documents, including reviewing documents for grammar, consistency, and internal coherence.

Assist with all phases of contingent and regular staff recruitment. Includes completing posting and hiring documents, providing and scheduling orientation and on-boarding processes, maintaining alternative schedule documentation, completing all appointment close out activities, change of address forms, etc. and other administrative support duties as assigned.

Ensure that files and certifications are kept up-to-date, including filing personnel transaction forms, monitoring certifications for the entire unit, assisting with employee remote agreements, and technical tool verifications. For contingent staff members, process merit increases, address or name changes, and terminations. Maintain unit MCommunity groups and update as needed. Submit computing help desk and facility requests for staff as needed.

Work closely with other unit-level administrative support personnel to assist in maintaining administrative support consistency throughout the Survey Research Operations. Perform regular database searches and queries, and prepare standard and ad hoc reports for the DCO unit manager on the SRO employee database. Responsible for follow-up on any anomalies with the DCO unit manager.

Required Qualifications*

  • Bachelor's degree or equivalent combination of education and administrative assistant experience required. Minimum of 2+ years of administrative support experience in a professional work setting. 
  • Excellent organizational skills and attention to detail. 
  • Ability to treat confidential and sensitive information in a discreet fashion. 
  • Ability to set priorities, handle multiple assignments and deadlines, and display excellent judgment while operating in a flexible and professional manner. 
  • Extensive demonstrated knowledge and skill using MS Office software: Word, Excel, and PowerPoint. 
  • Ability to problem solve and work independently, with a significant level of responsibility, with appropriate level of supervision. 
  • Demonstrated ability to lead and coordinate complex tasks. 
  • Ability to work well in a team environment and with a diverse population. 
  • Experience in preparing documents, materials, and forms for distribution to others. Examples of work products will be requested. 

Desired Qualifications*

  • Knowledge of University policies, procedures, and regulations.
  • Experience using Google. Workspace (Google Drive, Google Docs, Google Spreadsheets, Google Calendar). Experience processing PARS and other transactions in Wolverine Access
  • Experience working in Concur or a similar travel and expense system.
  • Experience in a research environment.

Work Schedule

Monday-Friday days, occasional evenings and weekends.

Additional Information

The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

Salary is dependent upon the qualifications and experience of the selected candidate.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of fourteen calendar days. The review and selection process may begin as early as the fifteenth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.