Consultation Service Client Services Representative

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings


Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

  • High School diploma or equivalent combination of education and experience.
  • 2 to 5 years of relevant professional experience. 
  • Demonstrated commitment to Service Excellence.
  • Demonstrated good work habits, dependability, punctuality, flexibility, and attendance.
  • Demonstrated ability to perform timely and accurate data entry. 
  • Excellent problem-solving skills along with the ability to take action while exhibiting good judgment and realistic understanding of issues.
  • Ability to communicate with others in a friendly and helpful manner while building credibility and rapport with customers and co-workers.
  • Physical Ability to lift up to 25 pounds, with frequent walking and standing required.

Desired Qualifications*

  • Knowledge of medical terminology.
  • Experience and aptitude with a variety of computer software programs including but not limited to Microsoft Office products, MiChart, Soft, and email systems.
  • Previous experience in a laboratory environment working as a team to assist clients/customers/co-workers.

Work Schedule

This full time, 40 hour position is Monday - Friday, with occasional weekend and holiday rotation, hours vary with shift assignment.

Work Locations

Department of Pathology, MLabs, NCRC. This is an onsite position.

Additional Information

$1500.00 Signing bonus available.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.