How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic.
- Provide excellent customer service to patients by facilitating business processes including scheduling appointments by phone and in person, and performing check in and check out.
- Schedule various complex procedures and instruct patients in proper test preparation.
- Complete financial documents and collect payments from patients using established guidelines.
- Triage patient phone calls based on clinic policies.
- Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement.
- Provide general clinic clerical duties as assigned to include communicating via the electronic medical record.
Required Qualifications*
- High School Diploma or GED
- 3 - 4 years of experience
- The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff.
- Strong interpersonal and organization skills.
- Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills.
- Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks.
- Position requires individual to be flexible and exhibit professionalism in all interactions and communications.
- Strong and effective communication skills.
- Demonstrates active listening, written, verbal and information technology skills.
- Working knowledge of basic medical terminology.
- Position requires exceptional interpersonal skills.
- Financial counseling experience for healthcare patients.
- Familiarity with obtaining medical records or professional medical billing.
- Prior experience performing complex scheduling.
Desired Qualifications*
More than 3 years' experience in a medical office setting. Knowledge of medical insurances as they pertain to a specialty department. Previous prior authorization experience. Knowledge of University Policies and Procedures. Strongly prefer current or recent experience in a Michigan Medicine ambulatory care clinic setting and trained in Cadence, check-in and check-out within MiChart. Familiar with MiChart work queues. Comfortable using CISCO Finesse phone system.
Work Schedule
This is a 40 hour per week position and will have variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sundays.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.