How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Summary
The University of Michigan Athletic Department is seeking a highly talented and energetic Ticket Service Representative. The Ticket Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices.
Responsibilities*
- Responds promptly and professionally to inquiries, requests and feedback from season ticket holders, donors, alumni, students, faculty and staff and the general public.
- Provide information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.
- Serve as the ticket manager for one or more Olympic Sports.
- Assist ticket managers with home/away athletic events to include working in a gameday capacity.
- Work with various ticket managers to learn topics to further career in ticket operations.
- Provide game day assistance to individuals and coordinate high volume ticket distribution areas.
- Process orders for season tickets, single game tickets, and coordinate disposition of items.
- Process and balance financial transactions for tickets, parking, and donations.
- Generate batch reports for University audit and prepare cash deposits.
- Respond to customer complaints and inquiries and determine appropriate solutions.
- Manage multiple administrative duties while responding to phone, email and personal contacts.
- This position requires evening and weekend hours with advance notice.
- Perform other duties as assigned.
Required Qualifications*
- Previous ticket representative or ticket office experience.
Desired Qualifications*
- Paciolan experience desired.
- Must possess the ability to effectively respond and attend to customer needs.
- Must be able to professionally and effectively resolve customer complaints.
- Must be fully committed to delivering an exceptional guest experience for every customer.
Additional Information
The University of Michigan Athletic Department is dedicated to building a department culture which demonstrates respect for all, shows compassion for others, and celebrates the differences among our staff, student-athletes, and supporters. We are committed to the hiring and development of diverse staff who contribute to an inclusive environment.
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.